Reviews for Beaverton #4001

Kitchen design team was outstanding. Having tried a cabinet company and a general contractor for our remodel I was stunned to find such a competent, friendly and engaged designer in David. He listened to our needs, desires (and budget), helping to narrow the decision - including some idea I newer considered.

This store has experts in the areas they are in charge of servicing. Need it, they will find it. I wish more stores of all kinds would also give military discounts like Home Depot and with a smile.

Terrific store, very helpful and friendly employees!

This has been my “go to” store for almost 19 years. The staff is friendly and amazingly patient. They are knowledgeable. We share pics of dogs, grandkids and life events.

DAVE IN COUNTER TOPS IS TOP NOTCH!

Great store, very uninformed cashier. Refused veteran’s discount on $200 locker freezer purchase today. Not happy. Our kitchen and laundry appliance purchase for remodel may go to Lowe’s.

I have been going to this Home Depot store for over a decade and I am thrilled to see more women employees. The last three times I have gone in (approx. 2-3 weeks) I have been helped by a woman. I don't usually have problems with being helped by a man but I have to say there is definitely something different about being helped by a woman. I feel respected. No question is answered with a grunt or a blank stare. Keep up the good work and hire more women!

The store is a valuable part of finding materials to work on my homes. Without it, I would have to travel much farther and not get the service that my home store provides.

So many helpful people at this store and conveniently located near my home in Beaverton Oregon. Tara and Jan come to mind and I always seek them out. Great store and manager!

I came in with questions and wanted to order fencing materials. Bart at the Pro desk, sales person NAC405 got all my questions answered and we got my order taken care of and delivery time set. He took care of everything in a very short time. I will definitely go back to see him again as I have some others projects to do, Thanks Bart!

BOUGHT A RIDING MOWER AND THE GIRL SALES REP. WAS VERY INFORMITIVE SHE REALLY DID CARE AND SHE TOLD ME SHE CARES ABOUT HER CUSTOMERS AND IT REALLY SHOWED.

Didn't honor printed coupon of $25. Too bad that this store doesn't respect its advertising. They definitely can't be trusted.

Always good to shop at HD!

Great store and people.

I had 2 visits to this store, once to purchase a couple things and then I needed to return some things i “overbought.” Everyone I contacted were very friendly and helpful.

The store normally is pretty good. This week we ran into a group of personnel that really were confused about filling orders for next day pick-up. Specifically they need to learn how to count products and take it seriously.

Normally, this place runs well, but on 3-16 we had the following issues: Home Depot is listed on the Trex website as participating in their plastic bag recycling program. There is a warning on the top of the page stating that because of COVID-19, some stores have temporarily discontinued their collection of bags. Seeing this, we called the Home Depot store #4001 on NW Science Park Drive in Beaverton to see if they still collected plastic bags. The person (female) we spoke to had to check with another party, but came back and said YES, and to bring them to the Customer Service area. Arriving later that day we came to the Customer Service area and were told not only does Home Depot NOT take the bags, but they also HAVE NOT taken them FOR THE LAST YEAR. Someone has wrong info (at least one person) and this should be corrected ASAP. Customer Service personnel were curt when we told them we had called earlier. Not a good start. We came in for a simple replacement doorbell and asked an associate where they were located. He directed us not to doorbells, but the home security area (the “Ring” doorbell/camera area on Aisle 3). We found replacement doorbells elsewhere in Aisle 3. On the other hand, the associate who we asked about Cerama-Bryte cleaner not only knew where it was but took us right to it. 1 for 3 today.

Kristen greeted me at the door and went above and beyond to make me feel valued and took care of my issue and really helped me out!! Thank you Kristen!

Super friendly associates!! Clean and organized! I live closer to 2 other locations but will drive out of my way to go to this location!

Inventory lacking -- Either out of stock, or miss marked. Staff is uninformed and/or untrained

Out of stock, poor inventory, staff unwilling or unable to assist with knowledge/experience or suggestions.

All employees are friendly, knowledgeable, and willing to help. Store is clean, well lit, and well stocked. This store is easier to shop than other Home Depot stores in the area because the layout of the store seems to be better. Some of the other stores have departments split, some products on one isle and the remainder of the products several aisles away.

Find Cliff. Go directly to Cliff. He will walk you to the correct aisle and help you find whatever you need!

Typically a great store, and a good company. The new unannounced return policy and return tracking system "the Retail Equation" is offensive and an invasion of privacy. When making returns as I have at this location for 15 years or more and suddenly have a return denied because I am told I am now "in the system" and earmaked as a potential abuser of your return system. I often do not have receipts because they can usually look them up by credit card (but this does not always work) and if they cannot find it, I am fine with Store Credit. Not they say taking STORE CREDIT instead is bad and they SYSTEM will not flag me. I never minded store credit because I am virtually certain to use it, as I am a loyal customer. The clerk tried to process the return 3 times, so now I suspect that it will count as 3 attempts by me :{. Clear was not well trained and other than to print the rejection out of the cash register, seems pretty unaware of what was going on. Now I will come in with a bag full of receipts and tie up the return desk for longer than necessary if there are further rejections. I understand the need for tighter return policies, but somehow HD needs to do a better job of identifying the good customers from the others. My returns may look excessive, if not weighed against what I also buy.

My custom millwork match was a pain to match but the prodesk and specialty order people hunted multiple vendors with days of research and finally NAILED the order with better price than I was even hoping for with fast delivery time. I can't ask for more... I guess this is why I keep coming to this store now for past 26 years since we build our home at Bethany!

Pete was very rude, sarcastic and unprofessional when asked a question.

By far, this location was the best of all Home Depot locations I have visited within 25 miles. The employee attitudes and service were outstanding. Kudos to the store manager. Help provided when needed but not asked for.

Accessible store with friendly employees! I will be back!

When look for an appliance go see David totally knowledgeable and even tho so busy focused on us

I called in to check stock/availability of a DeWalt cordless tool because I didn’t want to show up at a second store without knowing for sure someone saw the item and could possibly put it aside for me. The woman I talked with started off by being a little short and rude with me, but said she would go check stock. After a while she said they don’t have it. Since the item was on sale, I asked what I need to do to make sure I get the sale price when it is in stock again. She had no idea and was still being rude with me. I decided to go to the store anyway because these were the only two locations in the area that showed in stock when checking online. Turns out, I was able to find it (right where it belongs) within 2 minutes of my walking in the front door.