Reviews for Cape Coral #268

The customer service was horrible and they were very rude

Fabia was Amazing and so helpful!

During checkout I accidentally pulled out my card too soon. The cashier Candy yelled out “oh no what did you do!” I was a little shocked and said it’s not a big deal. She said well what about people in line. I said it’s not a big deal - relax. She got very upset and was very concerned about how the line would react. I said it’s a mistake & she said I should care what people think.

Jeff at the Pro counter is great. Home Depot was out of the particular drywall I was looking for. Jeff let me know when they expected delivery of more, offered delivery option to my jobsite, offered to set them aside and easily ready for me to pick up. He is top notch!

Cannot pinpoint why I don't care for this particular home depot, have better results traveling several more miles to Punta Gorda.

Employees were very nice and apologize couldn't help in store.. check out with other items was very quick and friendly employees.

Staff assistance has tremendously improved along with website providing aisle and bay numbers to locate merchandise I intended to purchase.

I have been shopping this Home Depot for about eight years now and I’ve never had a problem with paint or or the paint department John that works. There is great and also Leo I don’t know what is going on, but in the last two months I have had several 5 gallon, paint buckets mixed that were nowhere close to the paint chip that I picked out and had to return and have them remixed. Very inconvenient when you get to the job site and you open up the bucket and it is wrong and you have to go all the way back to the service counter, then back to the paint department and have remixed a lot of wasted hours lately

MicrowavePurchase this with a package deal about a year ago I had the company come out and fix it it broke again I called the store ask the manager if I could bring it in Charles told me to bring it in I wouldn’t have a problem and they give me another one to make a long story short the cashier couldn’t do the exchange and told me to wait for the manager come out I’m standing there for an hour finally a manager walks over and I ask him can you take care of this for me he tells me oh you’re gonna have to come back and speak to Charles tomorrow I turned around and told him no I’m not you’re gonna take care of this today well to make a long story short he did take care of it but I just think that you guys need some training on Customer Service

Angela the Hardware Supervisor is FANTASTIC! She takes the meaning of Customer Service seriously. What a pleasure to find someone who both likes her job and is REALY GOOD AT IT!!! Bravo Store #0268

No one created me when coming into the store. Walked around to find my own product. Saw two different Assistant managers on the front walkway.When checking out Jonkesia was too distracted texting on her phone to acknowledge me. Had several small items I was checking out with, after she scanned and provided me with total she didn't bag my items. She handed me my receipt and stood there looking at me as I had to ask the person waiting in line for room to bag my own purchase

I visit the home depot in cape coral all the time, especially the garden section. Julieanne is the cashier and is sooooo very nice and helpful!! Very efficient also!!

This is my preferred home improvement store, but today they really failed me -Normally I don't have any problem finding what I'm looking for, but today I could not find the pressure-treated 2x4 boards in 10-foot lengths. The app showed almost 400 in stock, none on the shelf where indicated, and I could not get the assistance of any associates in the lumber department since there weren't any in the area.

Great Service, accurate on product locations. Always an amazing shopping experience

Rosalie in paint dept. was extremely helpful and suggested additional paints we may be interested in, which we were!

I will make it a habit to drive that extra 15 miles to reach out to this store for my shopping supplies.

Each time I go to this store, I find the staff to be extremely friendly and helpful. They help me to find what I need and provide suggestions about how to do different repair job.

I was in the Cape Coral store about a month and a half ago buying paint. The paint that I had had mixed three months prior was the wrong color and realize that the sample they gave me was the wrong color. I brought them back and explained to the man that waited on me in the paint department, and for some reason, I think he thought I was criticizing him. I certainly was not, and I was not rude at all. However, he had me stand at the paint department for 40 minutes while everyone around me was served even though I had been the second person in line. While there was no one left in line, another employee came up and offered to assist me and the man that made me wait said he was handling it, so I was left to wait longer. I was not rude to him. I waited patiently. This was terrible customer service. I have never been in a Home Depot store anywhere where that has happened.

I am writing to express my Wife and My gratitude and share a positive experience we had with Julianne, Cashier. She provided us with exceptional help and support. She went above and beyond to assist us with answering all our questions and finding the proper plants for our needs. Her efforts significantly contributed to a successful outcome. Her professionalism, knowledge, and willingness to help made a lasting impression on us. We believe Julianne’s contributions deserve recognition. They exemplify the kind of dedication and teamwork that makes our community thrive. Please consider acknowledging her hard work and the positive impact she made. We look forward to seeing the continued excellence that Julianne brings to your team. Thank you!

Everytime I go to this Home Depot there is a large crowd of men loitering in the parking lot. This is very intimidating for women shopping at this store. I feel unsafe going there by myself!

All employees were very helpful and knowledgeable!! Hard to find that these days.

Generally items are easy to locate, but if not staff is always willing to help.

Friendly & Explains Product

Malcolm in building materials (soffits, fascia, & gutters) was VERY helpful. He stopped his stocking tasks several times to help me get the right material in convenient quantities. He made my materials gathering tasks much easier and faster than usual. Victoria is always extremely helpful at the pro desk. I'm willing to wait in line just so that she can help me. Customer service at this HomeDepot is always above my experience at other stores.

I love it plus’s I really appreciate the guy Jeff who help he’s definitely a team player

Maria was extremely helpful and friendly

Store seems better stocked and employees seem happier and friendlier than some occasions I have shopped

Julieanne was very friendly and professional!

I recently went to the store to check out windows and availability of handyman. Went to the pro desk and got a list of handymen available to give me a quote on painting my garage floor, home visit for both new windows and fence. Very happy with the intake clerk. She was patient and knowledgeable.

We just recently moved to florida and we come to pine island road store all the time now. Its not even the closest store to us. But, i must say the staff are fantastic. Very helpful and knowledgeable