Reviews for Carson City #3312

The window covering team was so helpful. We didn't know our options for our large order and we received excellent advise for our needs. Can't wait for our order to come in and be installed.

Good deals and close to home

Picked up no problem

I drove 50 miles to shop at home depot and needed help to select the right product. I talked to 5 people wearing home depot clothes. None of them knew anything about the products I wanted. I wanted 3 items. One could not be located which I later bought at Tractor Supply. The other two I bought with the guidance of a salesperson. Both of the products I purchased I now have to travel 50 miles to return as I was sold the wrong product.

Either this store has a lot of shrinkage or inventory is lost/misplaced.

Special ordering a patio door with installation Door takes 2-3 weeks & installation another 3-4 weeks They insist whole order to be prepaid! They probably don't pay contractor until job starts or is finished Shouldn't have to pay installation until finished except possibly a deposit!

Workers know absolutely nothing about the products their selling. I hate this store, especially if I have a question. Stupid employees with bad additudes!

I bought a case of LED lights and 2 ballast.... Tried to find someone for assistance. No one was available...

Though the only employee checking out and with a long line of full baskets waiting, the employee was courteous and efficient in moving everyone along with a smile on her face. Kudos for asking if I had remembered to use our Military discount❣️

Customer service at store 3312, in Carson Valley is terrible. It is interesting that the writing guidelines for the reviews specifically say "Avoid writing about customer service, contact us instead if you have issues requiring immediate attention", but give no easy means to contact customer service. Customer service is at least as important as the products, and the review of a store is more a review of the store than of the products. Further, it seems contradictory that the review instructions say "Don't include any personally identifiable information...." but require an email address.

Macey in customer service really helped me with my bathroom build

Always has just what I'm looking for and more.

Everybody at this store is sooo nice! We hadn't purchased window coverings for a new home in over 30 years and the available options are so numerous, it was a real challenge to come to a decision. Cess in the window/floor coverings department is so knowledgeable, she helped us discover just the right product for our needs.

I received high quality service from the appliance team. Patience, care and listening skills. Real people with skills and understanding. The appliance team was fabulous. Highly recommend.

A product purchase sometimes didn't work out in a job I'm doing. I've never had a problem with a return or warranty issue.

I love home depot, but the In N Out should be in your lot

Excellent customer service from the Home Depot associate, Caden. He was knowledged and courteous resulting in a smooth and seamless transaction for me.

I keep coming back because you always have what I need at a decent price.

So far I'm satisfied,however I have not received a conformation of my install date of Nov 15. Its important because I have sceduled someone to be here in case I get tied up with a doctors appt. Please respond

I had a big order of 17 retro fit windows. John at the Pro Desk was fantastic to work with. He walked me through all my options, made great suggestions, and was very patient as I evaluated my options. Extremely happy with the customer service I received.

I had a very efficient selection and remote checkout done from home by phone and email with a Home Depot Apron representative.

This was our second visit, talking with Kathy in major appliances. My wife and I were shopping for a washer and dryer. Kathy, took plenty of time to answer our questions on both visits. She never made us feel rushed, even though on the first visit we informed her we were not buying on that day.

Returns were easy! Employees were friendly & helpful!

HD needs to train your blinds people.

I've traveled from Southlake to Carson numerous times for this storefront, love the employees in the happy energy!

I enjoyed my visit to the Carson City store, every employee I had contact with was very helpful and very friendly. Kudos to management for motivating your team! Excellent customer service!! Nina was very helpful!

Literally there is no one around to help. Not only did I do self checkout nobody was interested or available to help load a large saw into my truck. The store seems understaffed and merchandise isn’t well presented.

The employees are generally useless and exceptionally rude. Go anywhere else

Purchased a NEW grill for the listed $2k price. I was told the grill would be assembled and delivered the following day between 6am-10am. I was then called and told the grill, since it required assembly, would not be delivered the following day but a day later. I agreed, but specified the time had to be changed to between 10am-2pm because I wouldn’t be home. I wanted to be home to inspect the grill upon delivery. Today, the grill was delivered at 8:04 am. Instead of being left behind the side gate, it was left in front of the home blocking the garage. In addition, I was sold the floor model which had cosmetic scratches on the hood. Everytime I use the grill, I get an error signal saying the hood (which is closed) is open, Very unhappy. I didn’t buy a cosmetically flawed floor model, I paid full price for a NEW grill. In addition, if they were going to give me the floor model, they could’ve delivered it originally as as scheduled since they didn’t have to assemble it.

Things are in the same location most of the time. This makes shopping easier…