Reviews for Germantown #2560

The Germantown store has associates that are always ready to help, whether you are purchasing or making a return. The store always seems to have the merchandise I am looking for, often with many choices. I especially love the garden section during the growing season.

The hardware department is very knowledgeable

Never can get any service when you have a question. I had to ask another customer the question and they gave me the right answer. This is unacceptable...I see why people have said they shop elsewhere.

The paint staff was extremely rude to me for no reason. If I have to get the stir stick from the front, I am not deaf, saying it once is enough and you do not have to yell. I should have asked to speak with the manager, but was in shock. Also the staff at the checkout told me that I can use the credit card $100 off with my 15% off coupon. I signed up for the credit card and cannot be combined. So now I have to call and cancel. Although, the staff at the checkout was friendly and not rude. There was another staff that was really helpful in the tools section. Staff is really hit or miss. I will not go back to this home depot store again.

Over the years, i have watched customer service drop significantly in this particular store. Such a pity.☹

I love this home depot compared to the one in shady Grove. There's always plenty of people who's willing to assist and I find the organization of everything to be very easy to follow. John was very quick to help me today from making my checkout faster when he noticed me looking for a way to checkout my stuff.

The employees at this home-depot are so nice and helpful! I doubt you WONT find what you are looking for ! I always find what I’m looking for. The service there is amazing :)))

I found a excellent costumer service from the employess.they were helpful and friendly.

One thing in need of improvement that lowered my rating from 5 to 4 stars is the saw in the back shreds the edges it cuts and twice, I have been shifted aside to that saw (sadly, I'd forgotten my first experience but I believe it was the same employee).

I find everything here what I need.

This is a great store. The employees are very friendly and helpful

Excellent customer service and very professional store assocaites

Have sanitizer everywhere.

The store is nice and employees are helping to find the products that you want to buy

Customer service reps are horrible

Daniel one of the store employee's was excellent in helping us locate Lights for our bathroom. He took us straight to it it saved us a whole lot of time trying to figure out which one would work in our place. Thank you very much Daniel.

Been going here for years. Always get what I need. Great service.

Customer service is much better than Gaithersburg. parking is great.

I like it because it’s close to home and it’s so convenient to buy it has everything l need.

Store was well stocked and cleaned. Ok to shop at as long as you know what you want and where it is, but if you need assistance, you’re better off going to Lowe’s.

Very friendly and helpful employees. I was very impressed how they saw my needs and took initiative to find solutions to my problem.

Asked 3 different employees for help with cutting a board. Each employee paged over the intercom system for someone else to come help. 15 minutes later with no actual help and we gave up. Not a single employee was willing to actually take the time to help or follow through to make sure that we ever got helped.

Desperately needed magnetic sweep following roof install, didn't find the item at the aisle & bay noted online. Store was crazy busy & I finally hailed Susan for help. She looked, researched the sku on handheld unit & dug deeper, found the device high above display area. Susan then dragged huge ladder from the other end of store and unfortunately it wouldn't fit through because of post. She found another ladder & uncrated the item. Susan's positivity and never give up behavior made my day!!! Thx

Even if you live pretty close to this store, it'll save you time not to shop here. At this Home Depot, there's very little lumber and construction materials left after the contractors do their shopping early in the morning. Do not expect helpful, knowledgeable or friendly staff except for the nice gentleman in plumbing. Register lines are long and slow, and don't even think about trying to pay cash, they'll make you go to a different register.

Spanish speaking service when need technical info and or technical advice, Overall employees are friendly and helpful. Especial thanks to Ana and Cassie. Le agradezco por su ayuda Ana.

Very good store. Everything available.

Clean store and staff give assistance as needed.

The store was clean, and items were easy to find. I use self check out, in order to get my military discount i call for help and an associate Cashier ANASTASIA come to help my finish my purchase. She was so mice and kind with me.

Very good and convenient store.

I love this store. The employees are always knowledgeable and friendly. Great team!