Reviews for Intown (Richmond) #4632

I interacted with four different employees during my visit and each one was knowledgeable, helpful, and very friendly. It was a very pleasant experience! I bought several pieces of wood which required cutting, and that process went very well. Even though I had some difficulty returning an item to to network trouble on the store's end, I enjoyed my time at this store and look forward to returning.

Hindsight is 20-20, I should have taken a picture. Toilet paper all over the floor and a very obvious streak of dried BLOOD on the front of the toilet bowl. Not a minor nick, but like someone had some serious problems. It was roughly 10AM, so pretty sure it had been there a while.

Stop hiring Black people they don’t have the work ethic

I had to return some items and purchase other items. Ms. Agee was so friendly and helpful. Store is very clean

Jekhi os a knowledgeable employee. Helped me pick the right mulch

I shop at HD often,, andd Ive said enough times why. Today I had the pleasure of working with Tom Tommy, And if it were possible I'd make himmm my personal HD customer service and shopping.assistant. I normally don't write re iews on co employees unless it's to complain, I expect great service where I shop as I always have a choice where to spend my money. Tommy turned my frown upside down as soon as I stepped up to his counter. Friendly, efficicient and most importantly, he listens and provides

Usually store has everything I need Great customer service

Everyone wants to help as much as they can. It's a hard job and they try to the best of their abilities every time or they find someone who can help more!

I walked in not sure exactly what I was looking for in a washer/dryer. Ron in appliances was not only friendly but extremely knowledgeable and patient! He walked me through the process from beginning to end and I left feeling accomplished and satisfied with my purchases!

Lots of service and deals

I come to this Home Depot so much, and over the last three months it has gone from messy to fantastic! Staff is very helpful and knowledgeable and they always help me find what I need. Store gets better and better every week!

This is my Home Depot and I appreciate the consistent hard work, dedication, excellent communication, and outstanding customer service of all Home Depot associates! Most appreciated!

Cross reference what’s in stock with what’s on the site Train your employees Stop trying to sell clothing and focus on building products

I shop at this store when I need Hardware Store supplies. When I shop here each customer service person and the sales associates are very friendly and knowledgeable. Even though you will probably have to go and find a Salesperson but when you find one they are happy to assist you. The store is always well stocked and the Bathrooms are clean. This makes your shopping experience pleasant and memorable. I enjoy shopping at this location.

Horrible non-existent service for cutting deck boards. 15-20 mins waited and 2 calls for someone to come and nothing. Bought smaller boards. Another man was having similar problems finding someone to talk with.

The above really says it all, I always coming to The Home Depot

Went in HD to look at battery powered lawn mowers and was helped by "Dan the Man". Very knowledgeable and helpful in all regards. Ryobi rep was also available for advice in selection. No pressure, just great help. Loaded my cart with the lawnmower and next in line was Laura at check-out. Another friendly, helpful staff member with a great smile. Couldn't have been a more pleasant shopping experience!

I went in to Home Depot to get the supplies I needed to decorate my daughter’s nursery and renovate my 5 year old’s room. From the time I started shopping up until the time I left, Calandra Seay, the store’s manager, ensured that all of my needs were taken care of! She paid specific attention to me in every department I needed help in and she was such a joy to me. I don’t usually visit this location because it is out of the way of my home, but I would come back just because the help that I received was phenomenal. The man that mixed my paint for me was spectacular as well! The staff here truly make the visit easy to come in and get exactly what you are looking for!

I buy tools often and mostly find the tools in stock at this store. They have knowledgeable staff here and many are available to help when needed.

Michael, appliance department, was friendly and very knowledgeable about products in the department. Great shopping experience. Can't wait to get my dishwasher tomorrow.

Tyler helped me select an orbital sander for my plaster walls. I had BOATLOADS of questions due to my lack of experience. No worries! Tyler was very kind and patient!

I am so angry that I went to this store; paid for my item; and when my contractor goes there to pick it up - it is not there!!! To make matters worse, the store staff didn't even care. They told me to drive to Short Pump and purchase again. SO ANGRY right now!

I had a lot of items to purchase with an in store only coupon and the customer service employee was great. He looked them all up and helped us with everything we needed. He was happy and delightful

I had a great experience buying a wall oven at Home Depot, because of great customer service and clear information about my purchase. I haven't received it yet, but the transaction of buying it was painless and great.

I only like to visit Home Depot at night because it’s normally extremely busy during the work day. Lanette was great, she helped me and fiancé and made our checkout seamless.

Whenever I go in to the store for my Rental needs, Dave, Jim, Bill, Everett and the entire team take goog care of me and always give me the best advice.

8/26/23 at 905 pm you all had what I needed to complete my job in the morning thank you so much

I have bought excellent home repair and lawn care products, both big and small, at this store for many years. The employees are very pleasant and helpful and seem eager to offer informed advice.

The store is great and employees are very helpful. Went im for Traeger pellets. Only gripe was I was looking for hickory pellets and settled for the signature blend. Would love to see more Traeger pellet flavor selections as I bought my unit from Home Depot.

The personal and professional attention to detail and the customer was exemplary