Reviews for Intown (Richmond) #4632

Home Depot just won over a new shopper. My experience today was exceptional compared to one of Home Depot’s competitors I visited yesterday. The prices and variety of merchandise exceeds its competitors.

The manager Diana was very helpful.

Hands down, this store has the best customer service at the Pro desk out of any of the big Box stores in Richmond. We have been working with them for years, and Lisa, Pete, and the rest of the team go out of their way to make sure we are taken care of. As a general contractor, speed and efficiency, and excellent customer service is what we need, and we always get it here! Thank you so much for all that you do for us each and every day!

Since COVID, I have been using delivery and curbside methods of shopping. Home Depot does an exceptionally good job with curbside, and home delivery (same day - just $8.99)! I have really enjoyed picking things up so projects may go on as planned. I have enjoyed the kind folks that I encounter when I pick up. They are courteous and friendly. They will do anything to help me out. Curbside is not fun at all stores. But this Home Depot makes it a really enjoyable experience. Thank you so much to Atalia and Steve for being such a great help to me today!

A big shout out to Irvin. An outstanding employee. Thanks for giving us outstanding service!!

THIS STORE GETS ITS SHARE OF TRAFFIC BUT STILL SEEMS TO BE ABLE TO HAVE HELPFUL PEOPLE AROUND. IN APPLIANCES ASK FOR MICHAEL WILLIAMS, AN OLDER GENT THAT KNOWS HIS STUFF.

Sarah was amazing, so kind to our daughter. Engaging and all around one of the best people we have met there.

I had a great experience at this HD today. There were lots of sales clerks and they always asked me if I needed help with anything. And one clerk, Jim from Electrics, went above and beyond to help me find my pocketbook which I had left in an unknown department (I had been in 9-10 different departments!). I also found several items that I hadn't been able to find at other hardware stores!

I love HD stores unlike the Other similar stores in Richmond, VA. Home Depot stores are always cleaner, have more assistants to help you and generally have better Wood selections as well as tools I am looking for. They also have a better Website!

Everyone at store is extremely knowledgeable, helpful and friendly! My favorite Homedepot in Richmond area!!

I have used this store frequently. Have had great experiences. People are very helpful.

I live 5 minutes from the Short Pump store, but I love the customer experience in this store, so I always go at lunch time from my office. I’ve even ordered online and done the curbside pick up after work. Uniformly a wonderful customer experience.

Kareem is so helpful in the flooring department!!

This Home Depot Store is very easy to Access with several entrances & exits, with Traffic Lights & Turning Lanes. There is Plenty of Parking spaces also. The Store is kept very Clean & Orderly and with More than Sufficient Employees to give Immediate Assistance to Customers. All the Employees are Neat, Courteous & Professional in their Interaction with Customers. Actually Quite Pleasant! They are Knowledgeable and show Genuine Interest in what the Customer is Saying. This Store also has a wide variety of Quality Products, with a good stock and at fair/competitive pricing. There is pretty much Everything that a Home Owner could need and use in the Upkeep, Maintenance and/or Revamping ones home! FROM ELECTRICAL TO LUMBER AND FURNISHINGS TO LANDSCAPING! THE ONE STOP EVERYTHING HOME STORE!

Organized and friendly as heck! Thank you for the sweet exmployees that helped me and my daughter

I wish from the Manager to hire knowledgeable friendly people at least to make our shopping better experience

See Chris in Lumber! He is an exceptional Home Depot Employee. I was Very Pleased!!

Steven and Redd in the lumber department were so helpful. Collectively, they answered all of my questions, provided recommendations based on my needs, and I walked out of the store feeling cared for and extremely satisfied with my experience.

The store says they mandate masks for customers but they don’t. There are customers inside coughing in front of everyone without masks on. Home Depot is pretending to care about public health but they don’t.

Michael Wilson was the kitchen department associate that helped me pick a new refrigerator. It was the best appliance-buying event I have ever experienced.

Great atmosphere & service.

Nice Home Depot - enjoyed the selection of outdoor plants plus more merchandise on floor. Clean store, friendly staff.

Excellent store. Always stocked and easy to find the items I'm looking for. Friendly, helpful and knowledgeable employees make shopping here a great experience! Thank you!

Great customer service and helpful in every way. Always have what we need and usually stocked well. if not they get it for you from another store.

My refrigerator went out!!! Store manager is supposed to be getting a replacement!!!! Not moving fast enough. I NEED A REFRIGERATOR NOW!!!! PAID 2300 FOR A WHIRLPOOL 1 YEAR LATER, NOT WORKING!!!!!

Employees are very friendly and helpful! Thank you!

Just bought a refrigerator very knowledgeable employee helped us make our decision and complete the sale. Will definitely shop there again

I received excellent assistance from M. Williams. He went out of his way to walk us to the section we needed. Thank you for all you do at Home Depot.

Associate made sure we had everything for our project, friendly service.

Wow! shopping at this particular store is wonderful. The employees are friendly, helpful and know how to do their job. The items I needed were not shelved yet, and an employee went, found and brought around the items I needed and loaded them into my car. Definitely FULL SERVICE store!