Reviews for King Of Prussia #4188

This was my worst trip to HD. There were only 2 boxes of the Allure that I NEEDED one was on the bottom of a stack of an other style of Allure so I foolishly took the torn box on top. When I arrived at the job site and opened the box I discovered that it was short by one sheet of Allure. Thus requiring a return trip to HD and standing in a long line at the return counter. So I wasted and hour and a half work time and thirty miles of driving. The final frustration was at the self check out where the associate slouched at the main check out register while I, with my sore back, had to lift the box of tile to the scanner of the sub register to do the check out. nary a may I help you or thank you for your purchase. THIS IS NOT THE SERVICE I USUALLY GET or expect from HD.

The store seemed to carry more products. The layout in the store also felt more open. I needed to find a specific item and an associate not only told me where it was but even walked me right to it.

I had a defective floor nailer and took back to exchange and Ike and the other guy ( did not get his name) were very helpful and there was no hassle. They are great for the store. Thank you.

This is the best Home Depot in the area - always have what I need and the gardening section is great.

This store is really fun to shop at. Everytime I come in, I have such a great epxerience. They always have everything I need for the home. The associatess are pleasent as well. I will say that the prices are a little higher than the competition, but that will not deter me from coming back and shopping again!

We bought a dishwasher and paid the installation fee, but when the delivery team came to install the dishwasher they said they could not due to an issue with a pipe that would require a plumber to come in and check. But it was strange seeing as all they did was shine a flashlight under the sink and state that- because when we had a plumber come in a few days later we were told there was absolutely nothing wrong and that the dishwasher could have been installed. We decided to return the dishwasher (which was not with us nor installed) and the first associate was snarky but the second was very courteous.

Very well managed store. Staffs are very knowledgeable and courteous. Online order pick-up section is very well organized and helpful. Return section is very courteous, patient, and understanding. Great store and great management.

During our visit, we needed to purchase paint for several rooms in our home, including bedrooms, bathrooms, as well as the trim and ceilings in these locations. An associated named Geoffrey was exceptionally helpful in assisting me and my wife in locating the paints we needed and making up several gallons of paint for each of these rooms. Quite simply, an easy visit made better by an exceptional employee. Thanks

Master Plumber at this store is TOP NOTCH with GREAT advise!!!!

The store is clean, bright, and has ample parking and accessibility to the garden center for convenience in loading the car. Products were easy to find and the sales associates were helpful. The cashier was efficient and friendly. Home Depot is the place where I want to shop. The products are great and the prices are even better.

Staff in paint was responsive and helpful; gave good recommendations

The store associates wee very friendly and helpful despite huge customer turnout on Memorial Day. They even helped load the lumber into the vehicle. A very pleasant experience overall .

The store was clean and I got the help I needed in the plant area.

My mom and I have redone our entire kitchen thanks to what is offered at the Home Depot. I like to research different products from different stores and have found Home Depot to have the best products at the best prices; therefore our fridge, dishwasher, and stove have all been bought there. It's surprising how often we need to go there to buy other materials as well. Very convenient, well-stocked place. Store associates are always courteous and friendly.

Need several items including paint and was in and out in 15 minutes including associates assistance

Tracy in the paint department just "Wowed" me with her customer service helpfulness and friendliness! I had a specific project need and Tracy stepped forward, seeing my confusion, and made suggestions more than I had anticipated. As someone who works in a service industry, and trains employees in customer service skill-sets, you have a gem in Tracy as an employee. Thank you, Home Depot, for my best shopping experience yet!

The store representative in the door department provided me with information on a storm door warranty for a Pella door I purchased at this store in the past. He contacted Pella on my behalf while I was in the store and proceeded to have Pella fax to the KOP store the warranty form for me to file a claim. He didn't have to do any of this for me; but he did!

I was completely satisfied with my visit and working with Joe B. in the appliance department. Joe was very professional and did an outstanding job of helping me purchase my new refrigerator. Thank you Joe for being so patient and thorough.

Don't get me wrong this store still has some associates who try to ignore you when you need help finding something - however - Dorice & Jimmy D go above and beyond

I came to Home Depot to buy organic soil for my raised garden beds on a busy Saturday AM. I was thrilled to have someone approach me to help very shortly after I arrived. Not only did this person guide me to the product I wanted, he brought over a cart, loaded it with my 9 large bags, pushed them to the cashier, and then to top it all of, he took the bags to my car and loaded them. What was initially a dreaded chore turned into a friendly and VERY helpful experience! Service like this is what I value and I could not have asked for more!

Everyone one was very helpful and always are. I am asked at least twice each time I come to the store if I need any help..

Jane (Cashier) took the initiative to open a new register to help speed the checkout process. She was very helpful and professional. Exactly the type of person you'd like to deal with all the time.

This location has so much more than other Home Depots, in the way of products and what is in stock. Very helpful staff!

They are friendly people who try to help you have a very complete trip.

John B. made sure that the rototiller was working correctly, and that the gas tank was full. He helped us get the ramps, and get the rototiller into the SUV. Very helpful and pleasant. Will certainly be back when I need to rent more equipment.

After dealing with a rude customer with a smile that I even said something to in line as he was yelling at the cashier...she was so pleasant let it roll off like it never happened ...smiling she gave me her name for this survey Melissa

I have had consistent helpful interactions from the associates that I have worked with. Always very helpful.

I was trying to find a pack of plastic clothing hangers that is shown in stock when I am shopping online. However, it takes me about half an hour to go around crossing different aisles with several different associates and it ends up with no one knowing where it at. Sometimes it takes a long time to wait for picking up your online order. Otherwise, it it okay.

Jan, your return cashier was sensitive to my needs and never gave up on me. She worked diligently to get me the return, I requested. She should be commended.

Tasha was great at handling the craziness of the Garden Center! Thank you, you made my day.