Reviews for Laurel #2571

Very personal service from people who know me by name.

Me and my mother came in to look a materials to redo her bathroom. She was given a list by her contractor but we were still very much lost. Justin, the employee in the store, provided great service. He gave us great recommendations on what to select and even looked up square footage for us. I've never seen an employee go above and beyond the way he did. Kudos to you for making me believe that there are employees out there who still value great customer service.

The crew here was outstanding with their customer service! Tennell, Athai, Ebony and Alisha are the Boom.com!

I showed here and most times get the help I need.

If it takes 6 home Depot employees to help 2 people at customer service with a line of 8 long. This speaks loudly about the dedication people have to helping as many people as possible. More like group therapy.

I like this location as it is organized and not overwhelming with stuff. There is ample space on the aisle. They have ample paint types and stuff helpful. The staff were friendly.

While most employees of stores opening bright and early have trouble opening their eyes and assisting others, Ms. Linda at the customer service desk was all about ensuring my purchase, discounts, and all I needed was a pleasant and quick paid out experience with no hassles. Thank you.

Very nice experience at the Laurel Home Depot. The young man that cut a few 8ft 2x4's down to 6ft pieces so I could get them into my SUV was very pleasant and at the checkout counter Carolyn was cheerful and wished me a good day. Overall a good experience --- nice to have when you're starting your day.

Good Afternoon, I am greatly disappointed that only an inspection was done and no tune-up on the cooling system was performed when I requested the cooling tune-up service. In addition, I was charged extra since our home is a dual-zone. This was also not mentioned to me prior. The technician also left everything dirty when leaving. This was not the service we were expecting. Kind regards MOHAMMAD

I returned a few items early this morning and was greeted by Aliyanah. She was extremely helpful and cheerful. Made experience very pleasant. A very professional young lady.

Paula and Michelle went above and beyond in providing the type of customer service that really counts and matters. Thank you, Ladies, for making my shopping experience one of the best.

I bought a water heater from the Apen Hill store to install in my property located in Laurel. We opened the box and it had been tampered with. It had brownish red water coming out of it. I returned the item to this store for an even exchange but was denied by management. They were so rude and treated me like a criminal. I had to buy another water heater for my contractor to install for I had no time for their nonsense.

The managers here suck and so do the supervisors no help at all and rather have conversations with coworkers than help customers out the so called manager Sean was very rude and unpleasant. The only reason I’m giving this place 2 stars is because of the lovely cashier I had.

I had the pleasure of being assisted by Ms. Ramyakrishna. She was knowledgeable and pleasant.

Great customer service when needed. Bought a microwave oven which needs extra inch space when it opens over the 30 inches needed to install it. Unfortunately, I had space constraint on the left hand side with a double oven range wall. The microwave won't open and I had to return it. The customer service in the store helped me with great smile and helpfulness that is expected of true customer service. From the manager to the cashiers at the register, they are all wonderful to help, making a frustrated customer happy and stay a customer. I don't usually write reviews but they made me write. Good job Laurel folks -- you are awesome!

I love to come to this home depot very good staffing working here

Great customer service and very polite and sweet.

Donny went out of his way to help me find all the products I needed for my weekend project. He is a rockstar!

I came to the store needing help and young man helped me out the entire time I was in the store.

One of the kindest and sweetest cashier I’ve met

I just purchased appliances today and Kitty who works at the Laurel location was amazing. Customer service at it's best.

People were very helpful

I went to Home Depot in Laurel this morning looking for something from the electrical department and when I at first couldn't find it, I went to the main desk. They immediately called a staff member from that department who immediately greeted me and saw to my needs. The person was polite, helpful, and was very kind.

The young man at self checkout was so helpful and kind, keep up the great customer service.

The guy Victor at self checkout was very helpful and polite, overall my shopping experience at this Home Depot was great!

Carol was very helpful, after my situation she was able to help me in a professional matter.

There were no plastic bags in store the paper bags were too small to take my prchase also at 10:00am no cash lanes open

I am proud to state the cleanliness and store organization is better than other in the county.

Bought dishwasher. Paid for installation. Installer was confused about how to shut off water to dishwasher. Ruined laminate under sink. Incorrectly told me I needed a plumber. Paid for external installer who told me the Home Depot guy did not know what he was doing.

Ling lines... I refuse to use self service