Reviews for Marina Del Rey #6611

The employees here really make you feel important and give lots of help

I want to complement employee: Terrence C. / he works in the garden center & was very knowledgeable and helpful. He provided excellent customer service & went above & beyond most employees. I hope he is recognized for his work at Home Depot & given opportunities to advance his career. He is a gem!

I came in and had a gazillion questions and the blinds department lady (lets say she has some rather exceptional tatoos) went above and beyond before, during and closing out our transaction.

We bought some kitchen cabinets for a guesthouse and the quality was very nice for the price. Can't wait to get them installed! Also, the customer service at the Marina Del Rey store was very commendable... plus, they had a lot more variety of products than other locations.

I would like to extend my deepest appreciation for the extraordinary service I received at Home Depot, specifically from two outstanding employees, Frank and Delilah. They truly exemplify what it means to provide exceptional customer service. Their professionalism, attention to detail, and unwavering dedication to customer satisfaction were deeply impressive. They went above and beyond their duties to assist me, ensuring that my shopping experience was not just good, but great. Their knowledge and enthusiasm made my visit both enjoyable and informative, helping me make the right choices for my needs. It was evident that they take great pride in their work and in representing Home Depot. Frank and Delilah are shining examples of the quality that sets Home Depot apart. Once again, my sincerest thanks to Frank and Delilah for their remarkable service. They have created a loyal customer in me, and I look forward to my future visits to Home Depot.

This Home Depot Is by far one of the worst Home Depot‘s I’ve ever been to !!! the Handyman/haulers bombard you as you pull in , making it almost impossible to enter the parking lot as well as they are gambling on the side walk Then when you get in the store the staff couldn’t be bothered and the cashiers couldn’t be more rude no one is there to help you and if you flag one down and ask them for help they roll thier eyes and sigh like you’re bothering them

Very helpful and friendly employees

Marcus was very professional

There are kind and human people here to help you find what you need and have a great experience. Go shop here if you want that:)

Reyna was very helpful, thank you

I never thought I would write a review about amazing assistance at a Home Depot but yesterday we had an employee (David) who was incredibly helpful with a couple of issues we had. He didn’t just point to the aisle we needed to be, he walked us there, stayed there with helpful recommendations and truly went above and beyond. ‘Employee of the Year’!!

Great people and very helpful . The check out is fabulous

The employee pool has greatly improved. I look forward to checking out with the wonderful Noelia. She is very personable and make it feel like we are in a small town store.

David in hardware took the time to rekey a lock although it was after his normally scheduled time to do it. This saved us a trip so we could get everything done today. Barbara in the pro checkout was really fast & friendly too.

I ordered replacement screen sliding doors for my patio and the order got screwed up. The employee who took the original order, quit. When the incorrect order arrived, I went in and found that the person was no longer there. One woman (I can't remember her name) went out of her way to find someone to help me. From this point on, everyone I interacted with went above and beyond to rectify the situation. I am very impressed with the employees I interacted with to figure it all out. Good people!

I was looking for plain Boric Acid to combat ants indoors. An employee stocking product in the Pest Control section knew what I was looking. Guillermo explained they no longer carry it but was able to direct me to Harris Famous Roach Tablets, which are 40% Boric Acid.

I was directed to hardware to these old desks that I sanded and repainted. Overall I was very satisfied with my service, the Person helping me really showed it. I left with a smile on my face.

If you want someone with knowledge and helpfulness, David in Hardware is your person.

Went to purchase a new grill, that I hoping was still in a box so that I could take home for self-assembly. I live close by, so $100 for delivery did not make sense. Could not find a unit that was not already assembled, so Alec and one of his team members partially disassembled the unit, and helped load it into the Element so I could transport to the house, and all done with a smile! Thanks guys!

We have been to a ton of Home Depot stores but this store is the best! We love our experience here. The staff is always helpful and insightful. There's always someone to answer a question or point you in the right direction. Keep up the great work!!

If you have interacted with Charlotte during self check out then you know what a gem she is. Friendly, personable, funny & a joy. She is rare in the retail world and should be recognized.

Patrick was a knowledgeable and courteous cashier.

Eric was so helpful, also Raquel and Karen were very friendly. The team is great in this store...

This Sunday, March 19, 2023, I was shopping at HD. When it came time to check out, I went to one of your cashiers, Stephanie. She checked out my items. I then set my purse down to get out my credit card which I gave to her and which she returned to me. I then grabbed my purse, putting my credit card back into it. About an hour later when I arrived home, I reached into my purse to get my cell phone in its orange case. It was missing. I tried ringing it from my house phone twice but the last call went immediately to voice mail. I then knew that someone had the phone and had turned it off. Assuming that it must have somehow been left at HD, I telephoned HD but was told that no cell phone in an orange case had been turned in. Then began the nightmare of stopping everything on the phone, making a police report, changing most of my passwords, ordering a new phone, and feeling very bad about the whole thing. On Tuesday, I received my replacement phone and began to set it up. On Wednesday morning, I continued to work on setting up the replacement phone and encountered what appeared to be a change in my Apple ID. I was really upset then understanding that whomever had taken my phone, was now making changes to my data. I thought to myself, HD management needs to know that inside the store, someone stole a cell phone. So, I called HD again. I was told again that no cell phone in an orange case had been turned in. I then asked if the store didn’t have cameras inside to watch what was going on to perhaps catch or identify the person who had taken the phone. I was switched to Jennifer in management. She told me too that no cell phone in an orange case had been turned in. I asked her if HD didn’t have cameras so that perhaps we could get more information about what happened to the phone. She said that indeed there were cameras and asked when the phone was lost. I gave her the date and the hours between 2 and 4 pm of that day during which the phone would have been lost. She asked if I had my receipt for the purchases I made that day and I did. She then asked for the time on the receipt and certain numbers. I gave these to her and noticed the name of Stephanie. I told her that the cashier had not taken the phone. She told me she would call me back either today or tomorrow. Within an hour, Jennie called back with the good news that the phone had been found. Apparently, it had simply been set aside. I presume that the person thought that I would return in person and ask for it where I had last been. But HD is about an hour drive from my house and so I had called. Jennie asked me when I could come down to pick up the phone and I told her that by about noon, I would be there. Upon arriving, I went to customer service who tried to reach Jennie but could not so spoke to a person I think named Max and told him that Jennie was holding a phone for me in an orange case that had been left at HD. Shortly thereafter, Max arrived and handed me my phone, in its orange case, with my faraday bag which had also been with it. I was so grateful. I wanted to reward in cash both Jennie and Stephanie for their honesty but was told by Max to write this instead. I am so grateful to both! I would only say that in the future, it’s probably a good idea to also let your customer service and management departments know of found personal items so that when a person calls back or returns back for these and goes to these centers, they know what is going on. Nonetheless, I am very. very grateful to have my phone back with with its case and the faraday bag. Thank you again!!!! In these crazy times when a lot of people are being not nice, it has been a pleasure to encounter the people at HD who have been VERY NICE. Thank you HD and particularly Stephanie and Jennie

The tool rental department used to be a mess & the staff were flippant until last week when I rented again. Everything is clean & organized & the new staff were EXCELLENT. So glad they got their act together; a definite improvement!

This homedepot is not the closest to my house however I prefer to drive a little bit further because of the customer service you receive from the employees. I have the best experience purchasing a water heater on 3/18/2023. Mayra, Carla, Tanya and Fernando made my experience great. Great service

The customer service I was given by Ruben Leivas was incredible! Honestly I’ve not had this kind of service since I’ve been in the states! Really amazing guy and eager to help

I was rudely cut in front of. Manny offered to help me and opened up a register. He was able to get the items I ordered online. Then he noticed I had items in hand. He was able to return one item and complete the purchase of items I just picked up in the store.

Hello. I just wanted to send a shout out to Dave in hardware. Such a friendly, creative, patient, considerate human being. He can think inside the box, outside the box, and around corner from the box. Bravo to Dave!

Our experience today at Home Depot Marina Del Rey was exceptional. We were in and out within 20 min. Brent in the gardening tool section was most helpful in helping us select a electric leaf blower. He was knowable about the product we were interested in and helped us make a decision we were happy with. We purchased a plant, a Palm sander and were out of the store. All employees were helpful, seem to have someone in every area to help you with what you are looking for.