Reviews for NW Dallas #564

Cashier SERETHA IS THE BEST CASHIER I HAVE EVER DEAL WITH.

I'm proud of this store. Employee interaction with customers had really improved. Stocking is still a bit of a problem. Parking lot is not clean enough.

Great Job! Keep up the good Work!

They have the best customer service that I know of. The associates in the service and ordering department are super helpful and friendly.

Have had great experiences every time. Staff is extremely helpful.

Just bought my first washer and dryer and made the choice of this HD (Mission Viejo, CA) because these people gave me the best information, service and price

Have used this store since it opened every time we remodel or need any of the products they sell. It is located very close to our home/office. Employees are very nice, helpful and friendly. When you order paint make sure the person mixing it for you knows what they are doing. Also enjoy ordering products such as special potting soil in advance on their website and picking it up at the store. Had a little trouble with things being delivered to our home but I guess things like that just happen whether it be computer and/or human error.

Very central and easily accessible store. Friendly and helpful staff there to assist you immediately. Self checkout quick and simple. Parking lot is huge and recently trees were cut back to you can actually see the store sign from Forest Lane now!

Great store, lots of stock, clean and go see Rob, he's a superstar and will go the extra mile. Fantastic customer service!

I found this trip to Home Depot to be satisfying which has not been the case in the past, so Iam happy to see the changes made. Everyone was friendly the store was clean and I went in got what I needed and left quickly it was great. Also being a women they often think I dont know anything but this was not the case. Thank You

Management needs to be more strict on cashiers. Two cashiers at the self-checkouts were on their cellphones at the time of our visit, very unprofessional seeing that there were numerous customers there.

I've been going to this particular store since it opened - maybe 20 years ago? I'm not a builder or contracter - just a home-owner looking for help and value in the work items I buy. Each time I go, I think they've enhanced their stock, displays, quality and quantities.....and the store associates could not be more helpful. Always a good experience for me.

I asked for help to load 24 BAGS of mulch. Ignored

EXTREMELY POOR Customer Service. This store obviously is unaware of Best Practices!!!

Good Luck getting help in this store like with most other Home Depots. The Pro Desk is a joke. They look at you as if you dont even exist. You can stand in their line for 10 minutes with no one in sight and they workers will ignore you. This home depot is not like the others. Other Home Depots you will be greeted, helped and remembered. This store is has 0 customer service concerns, just get in , pay them and get out!

The employees are knowledgeable about the products they carry and are always very helpful without being pushy! The store is always clean!

This store is a little older than most, but they usually have a good selection. If you need help or a great cashier, Lavetta is the best! She is extremely helpful and friendly. She makes my trips for home repair enjoyable!

I really enjoyed the visit and really appreciate the service and will shop there again

I recently made the purchase of a dishwasher. There was a problem at the original instillation so the installers took the unit back and told us to reschedule when we fixed the problem. An hour later we called and rescheduled for the following Saturday. We wait all day Saturday but nothing happened. I called Home Depot and learned our dishwasher had been returned to the manufacturer and I would have to purchase another unit. So now the unit has increased in price and no refund could be made until the original unit has been received back. A $50.00 concession was given for the problem and I would be given the original purchase price as well. Later that evening I look at the receipt and find the installation charged was more than the original price quoted. Again, I call Home Depot and inform them of the mistake. I am a little upset at this point that I'm continuously having to call back about this order. All I am wanting is to have the order match our original order. The representative offers to give me the installation for free and keeps me on the phone while she makes detailed notes about the situation and calls the store to process my credit card. Now I'm being told today that The Home Depot will not honor that installation. I cannot express how bad a taste this experience has given me. I know Home Depot is a big company and it's hard to keep everyone on the same page. But this transaction has been horrible and I honestly don't think you guys will be my first choice any longer. Constance from the 11468 Grissom Lane; Dallas, TX 75229 location hung up on me. The manager still has not returned my call. It's very disappointing. I haven't had an experience that make me want to write any feedback since 2005.

Hardware questions? Go see Billi in hardware, she knows EVERTHING.

Self check out cashier Spencer's friendliness and eagerness to help was refreshing.

This store is very good and complete

cool homedepot

Excellent customer service from Jackie!!!!!!!!

Great store and friendly staff.

Everyone here is willing to help. Garden has a great selection of plants and if you need help ask for Rosemary shes the best. :-)

Glad I came To shop at this spot. More better than other home hardware stores

Duane, Sylvia, Leon and Brenda in paint have good product knowledge and are very helpful. Names in BIG LETTERS on store aprons are appreciated.

People are so friendly and would do anything for their costumer.

Store was well organized and employees helpfull