#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(503)587-6162
Tool & Truck Rental(503)587-6168
Store Hours
Mon-Wed: 6:00am - 10:00pm
Thu: 6:00am - 8:00pm
Fri: 6:00am - 10:00pm
Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3021 Cherry Avenue Ne
Salem, OR 97301
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Customer Store Reviews

  • 4.7 out of 472 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (472)
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Showing 1-30 of 472 reviews
Mismarked 2x4x10
got 10 2x4x10. Checkout was fast and courteous. When got home I found that the 2x4'x10's were mismarked as 2x4x10's. It would cost more to load them back up and drive back to store to get correct price than I would receive back. Always double check labels against what you think you are getting.
by
    Great assistance and excellent customer service
    I came with the idea of buying flooring for my bathroom. Not having much idea of what I was needing or wanting. Luckily, the gentleman working in that department was very wise. I am really happy with all his recommendations and how the whole project turn out. Thanks a lot to Lance in the flooring department and Jaycen in appliances who helped me with the paper work part.
    by
      Very frindly staff and great values
      I needed help estimating materials for a deck railing system. The pro desk helped me design a system using the deck railing manufacturer's design program. The order was delivered with the perfect amount of materials and railing lengths to expertly complete the project!
      by
        • Recommended
        Knowledgeable employees
        We went in to purchase our first washer and dryer and Brenda the sales associate on the floor that evening was very knowledgeable about the different options she made sure to give us all the information we needed to make the perfect decision to meet our family’s needs
        by
          • Recommended
          Quick Garden Supplies
          Best experience..Joel was very attentive, listened to my questions an offered suggestions. He loaded 4 bags while my teenage grandson loaded the other 4. Joel kind of made loading the cart a game. My grandson was grateful for the assistance. At checkout, Kim and Loeus were friendly and we did not feel rushed. It was a perfect experience for me & my grandson.
          by
            • Recommended
            Neat and clean
            I was greeted and directed on where I needed to go (moving supplies) one of ther employees Joel was very helpful and informative he helped me find an kind of obscure item (tv packing box) overall a very welcoming experience one thing i found started was there were no cashiers only self checkout which wasn't bad for me since im young and can use computers but It might be off putting for some older customers
            by
              • Recommended
              Great cashier Nick
              Visited the store 4/30/2022 @3:45 pm and Nick was extremely helpful and friendly. Kudos to this store for working hard in hiring a great team and always looking awesome!!
              by
                • Recommended
                Most Helpful
                Everyone at this store is always willing to help, from the smallest task to the biggest!
                by
                  • Recommended
                  Great service!
                  I used to get anxious making returns. The amazing associates at Home Depot are always so helpful and always make me feel appreciated when I make returns. Great store!
                  by
                    • Recommended
                    GREAT EMPLOYEES
                    We went for a specific item we had been having trouble finding. Not only did we find it (thanks to a very helpful employee who took time to take us to it). He even recommended the one he thought would work best for our needs. Then we needed help with the self-checkout and someone noticed right away and came to our rescue, patiently. Next we had trouble exiting and an employee outside the exit noticed and helped us get out the door. (We are Senior Citizens) The employees here were all wonderful and there was plenty of choice to choose from.
                    by
                      • Recommended
                      terrible customer service
                      this home depot has terrible customer service. either cant get help when we need it, or they don't know, or are irritated when we need help. Also would not use their kitchen remodle service or carpet/floor service.
                      by
                        Supplies and help is good.
                        Supplies and help is good.
                        by
                          • Recommended
                          Exceptional Service from Janet at Pro Desk
                          Janet at Store 4030 Pro Desk was extremely helpful in my purchase of materials for my next project. Thank you!
                          by
                            TERRIFIC CUSTOMER SERVICE
                            The Home Depot Team Member we first contacted helped us order an item online that was not available for purchase in the store, knew about the obscure 3M Damage-Free Hanging product we were looking for, even remembered the Command brand name, and directed me to the exact side of the specific aisle the product could be found in. Last but not least, she navigated using a gift card we had received to take care of both the online and in store purchases. We were VERY pleased and impressed!
                            by
                              • Recommended
                              The sales associate in appliances is very enthusiastic. Answered questions, made suggestions show...
                              The sales associate in appliances is very enthusiastic. Answered questions, made suggestions showed us options & gave us space to discuss & deside. Helpful & engaging, I got what I came to buy but never felt like I was being sold anything. Good experience, favorite HD store.
                              by
                              • Verified Purchase
                              • Recommended
                              Needed Vigoro Brown Mulch and apparently THIS store is more expensive than every other Home Depot...
                              Needed Vigoro Brown Mulch and apparently THIS store is more expensive than every other Home Depot in this state… when I asked about it at the register Gavin was argumentative over the $5 I was asking him to fix. When I asked to see a manager, John just dismissed me with “our sale ended for the 4th.” It wasn’t until my husband brought the customer website to the service desk that Taylor finally took care of us after having to call a manager. I’ve never had such an issue over price discrepancies before and I won’t be coming back to this location if I can help it. Price guarantees are there for a reason, maybe teach your associates about them…
                              by
                              • Verified Purchase
                              If you need to buy a door, consider this store. Extremely competent and friendly. Well coordina...
                              If you need to buy a door, consider this store. Extremely competent and friendly. Well coordinated with installers. One of the best Big Box store experiences I've had -- and I've a lot.
                              by
                              • Verified Purchase
                              • Recommended
                              The place and people are the best in my opinion. I always enjoy going to this location for Home...
                              The place and people are the best in my opinion. I always enjoy going to this location for Home Depot. Thank you Sincerly Mr Davis
                              by
                              • Verified Purchase
                              • Recommended
                              Cashier Alexander was fast and efficient, no bs. THANK YOU!
                              Cashier Alexander was fast and efficient, no bs. THANK YOU!
                              by
                              • Verified Purchase
                              • Recommended
                              I like this store sooo much better than the other one off high way 99 . it's harder to get into ...
                              I like this store sooo much better than the other one off high way 99 . it's harder to get into and to me that store is cluttered up with rental things etc. (Sorry guys) but the cliental at 4030 is so much friendly and helpful. That's just a couple reasons I shop at 4030....
                              by
                              • Verified Purchase
                              • Recommended
                              From entering to leaving, this store surpassed all expectations and previous experiences at many ...
                              From entering to leaving, this store surpassed all expectations and previous experiences at many other locations. As a Mom to young kids I needed all the help I could get before their meltdowns began. I brought a list that and Moises completed my list for me and even found me a better option for one of my items. Skyler was wonderful and loaded all my lumber materials into my truck for me and put on a red flag for safety. Melissa was thorough and professional and everyone did this all with smiles on their faces and were thankful for ME to shop there. Wow. You don't get this kind of service any more and I will be returning.
                              by
                              • Verified Purchase
                              • Recommended
                              The workers we dealt with at this home depot went above and beyond to help us and we were very pl...
                              The workers we dealt with at this home depot went above and beyond to help us and we were very pleased with their customer service! Friendly, knowledgable, helpful, and personable!
                              by
                              • Verified Purchase
                              • Recommended
                              Great customer service would definitely come back for any other needs
                              Great customer service would definitely come back for any other needs
                              by
                              • Verified Purchase
                              • Recommended
                              Jana, the cashier in the garden area was awesome!
                              Jana, the cashier in the garden area was awesome!
                              by
                              • Verified Purchase
                              • Recommended
                              The employees ( Debbi, Brad and Paul) in the Appliance Department are extremely knowledge and cou...
                              The employees ( Debbi, Brad and Paul) in the Appliance Department are extremely knowledge and courteous. They are also very helpful; they make shopping in the North Salem location most enjoyable. They were most professional and know their products. Thank you to them!
                              by
                              • Verified Purchase
                              • Recommended
                              2 found this review helpful
                              Pro desk They’re the best
                              Pro desk They’re the best
                              by
                              • Verified Purchase
                              • Recommended
                              1 found this review helpful
                              We came into this Home Depot not wearing masks, we are done, we’ve had enough. The staff was unbe...
                              We came into this Home Depot not wearing masks, we are done, we’ve had enough. The staff was unbelievably kind, helpful, respectful of our decision, knowledgeable etc. I have NEVER had a better experience. In every department we went into we were greeted with a “How May I help you, is there anything you need help finding?” And A SMILE. Unfortunately the staff were masked but you could see the smiles in their eyes. I wish everywhere could be like this. Thank you. You have earned my business for a lifetime based on just this visit. The staff at this location are ALL amazing. Thank you for creating such a positive experience for myself and my family today.
                              by
                              • Verified Purchase
                              • Recommended
                              1 found this review helpful
                              Prandy helped me find a lamp i could not seem to find which will make my mother a very happy lady
                              Prandy helped me find a lamp i could not seem to find which will make my mother a very happy lady
                              by
                              • Verified Purchase
                              • Recommended
                              Great experience as usual!
                              Great experience as usual!
                              by
                              • Verified Purchase
                              • Recommended
                              Debi Collins is a superb employee!
                              Debi Collins is a superb employee!
                              by
                              • Verified Purchase
                              • Recommended
                              1 found this review helpful
                              Showing 1-30 of 472 reviews

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