Reviews for Sterling Park #4602

None of the employees know anything, worse service ever. I went to buy a Gas Grill, spoke to about 8 staff member, Walked with them back and forth and at the end was not able to get the gas grill that day. Called 3 days later to pick it up and Patrick (rep that answered the phone) told me it wasn't ready because the order was not placed properly. He said I need to do go back to the store and make a return and buy the grill again in order for him to be able to place the order. Amazing how patient I have been with ridiculous situation. I would never recommend coming to this Home Depot.

Excellent customer service from Cashier Elvia EK00535

I couldn't find my product, nor could I find an associate. Once I did he didn't know where the product was I was looking for. He looked it up on his phone and then pointed me in the right general direction. Once I found my product, it was blocked by carts. The carts were also blocking the rear emergency exit door.

I only needed one item and didn't want to spend a lot of time searching for it. Within 2 minutes of walking through the door, I had an associate offering to help. In and out in under 10 minutes!!

I am recently retired and decided to focus more time on fixing up my property and landscaping. Where better to go for a multitude of supplies than my local Home Depot store which carries a wealth of gardening supplies and all kinds of other supplies for any homeowner. Thanks to the store and its associates for their helpful tips and "loading support" to place all my purchases in my car.

Everyone is extremely helpful and knew the store like the back of their hands. I love this place and since buying a home spend a lot of time there.

The staff is professional, the paint section is quick and gets the job done, everythings pretty organized, the lines go by quick.

This is one of the better The Home Depots I've ever been too. Clean and generally free of consternation and confusion. Some of the staff is very helpful, they have a great history of working in the industries that they cover in the store. Definitely don't mind getting advice from the associates, because they generally are right on.

the store had no trip hazards. it was fairly clean.products were easy to find. associates were friendly.the lady who rang up my purchase was very polite & friendly. cashier-kcm4275 .

We always get great service at the Sterling Home Depot: especially from Sanders and Charlie in millwork and Karen in Kitchen and Bath!

Ricardo was awesome! He helped solve our issue with a missing screw for our door handle.

Cristian is just a cashier and he always goes beyond his duties to help me load things into my car on multiple occasions. If he can help he is willing to do everythkng possible to make someones day a little easier and better.

On July 4th weekend, I bought all my kitchen appliances (Refrigerator, DW, Stove & MO) and prices was competitive and also they accepted competitor's coupon which is huge savings. Staff is friendly and I finished purchasing in an hour time and it is fun to shop at this home depot center.

Lucas cut my wood down to size and did such a great job ! He was professional and efficient, and was the epitome of how all employees should be. He is an asset to your company!

Had to ask for direction to find item. An associate helped.

I received an exceptional amount of help from two Store Clerks, Omari and Rashaad. Both did a great job to help me find what i was looking for and i walked out paying a great price.

Fahad was quick to offer assistance. Even though he was assigned to a different area of the store. He made my shopping experience quick and pleasant.

I went in looking for a Lock and the Associate was very helpful.

I needed 28 boxes of floor tile & was referred from the Reston Store because Sterling showed stock of 91 boxes. Leandro went above & beyond in his effort to help me find the flats of tile. He helped me search for half an hour & refused to give up, even when I offered to go to the Merrifield Store. Leandro asked a floor associate, checked a store app & searched high & low. Finally found flats of tile in two totally separate places, neither where it was supposed to be. He then found Sanders to assist in getting the tile down & loading it into my vehicle. Sanders similarly could not have been more pleasant, courteous & helpful. Together Leandro & Sanders loaded the tile into my automobile, taking time to disperse the load though out my vehicle so as to ensure it would not place too much stress on my suspension system. Although I was quite frustrated by the poor organization system that cost me a lot of time, I could not have been more pleased with the service I received & due to Leandro & Sanders I left the store a happy camper with a smile on my face!

I WAS ONE OF YOUR FIRST CUSTOMERS AT THIS LOCATION BACK IN THE 1980s WHEN THE LOCAL HECHENGER'S SHUT DOWN. ALWAYS FOUND GOOD RELIABLE PRODUCTS & STAFF.

Lyn was extremely helpful & knowledgeable and helped us with our project. We very much appreciate his assistance!

always enjoy going to Home Depot. Usually see something I didn't know existed and store it away to remember for future projects.

I was most appreciative of the outstanding service from store employee, Glad. He was patient and very knowledgable.

Well kept clean and well organized store. Easy to find the product.

It is interesting to go to a store and while having a conversation with your wife about door bells in the hardware department to have an associate tell us everything we need is on aisle 2. That is great customer service. We live close to Lowe's and choose to go to the Home Depot across town to do our shopping.

Excellent staff willing to help, easy to locate item

This morning Joe was able to help me figure out how to use a door deadbolt and fit it onto my door without having to drill a hole.

Loved the drive thru mulch pick up lane! The associates were so helpful loading it into my car.

I was able to get exactly the carpet I wanted at a great price. They associates that helped me were great. Rashaad was very helpful in getting the process started once I decided which carpet I wanted. The entire process was simple. I got a follow up call to schedule the measurement of my family room in two days. The specialist that met me at my house was exactly on time and was in my home less than 15 minutes. When I received my quote and went back to this store to pay for my purchase, Peggy was so thorough. She found a small error in the quote that saved me $50! She went through it line by line and made sure everything was done correctly. Overall a very happy experience.

Amanda, Jeri, Michael Lot and Joe were extremely helpful, knowledgeable, efficient and personable in assisting me with my outdoor grill purchase and delivery. They made my transaction, product assembly, renting a truck and loading my grill easy and fast. I'm a big fan and return to Home Depot again and again in large part due to the consistent excellence of all the associates. Thanks and keep up the great work!