#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(703)444-8465

Rental Center

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

46261 Cranston Way

Sterling, VA 20165

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 491 reviews
89%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (491)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 491 reviews
The store never answers the phone after numerous attempts.
The store never answers the phone after numerous attempts.
by
  • Verified Purchase
Good Customer Service, friendly associates & easy find items when you needed it..
Good Customer Service, friendly associates & easy find items when you needed it..
by
  • Verified Purchase
  • Recommended
The store is clean and the associates are always so friendly and helpful. I really like this Hom...
The store is clean and the associates are always so friendly and helpful. I really like this Home Depot store. Thanks for making all home improvement jobs a better experience! I've bought everything from appliances to carpet to tools to light bulbs to grills to plants. This is my go-to store for all things home improvement! Great Staff!!
by
  • Verified Purchase
  • DIY
  • Recommended
We are new to the neighborhood and have found this store meets our needs and the employees are mo...
We are new to the neighborhood and have found this store meets our needs and the employees are most helpful.
by
  • Verified Purchase
  • Recommended
I had the privilege of being served by MOJDEH. She was extremely courteous, polite and respectfu...
I had the privilege of being served by MOJDEH. She was extremely courteous, polite and respectful. I am so glad that Home Depot is an employer of different nationalities. We all benefit by differences of backgrounds.
by
  • Verified Purchase
  • Recommended
5 Star rating with 7 Star service
5 Star rating with 7 Star service
by
  • Verified Purchase
  • Recommended
I have been to many Home Depots this store and employees are better in knowledge and are more p...
I have been to many Home Depots this store and employees are better in knowledge and are more polite then any others I'm usually dismayed
by
  • Verified Purchase
  • Recommended
Based on today’s visit, there is a lack of helpful, knowledgeable employees at this Home Depot. E...
Based on today’s visit, there is a lack of helpful, knowledgeable employees at this Home Depot. Employees seemed to be gathering in small groups at the front of the store, while customers were left to fend for themselves. We asked FIVE different employers where a simple product was...all gave us faulty information. After hiking the store more than a few times, an employee said they did not carry the item! After returning home, I found what I had been looking for on their website....64 in stock! I am hoping this was one very bad day.
by
  • Verified Purchase
The products are easy to find. Always get assistance when I need. The manager, who passed us, al...
The products are easy to find. Always get assistance when I need. The manager, who passed us, always ask if we need served.
by
  • Verified Purchase
  • Recommended
The store was well stocked and we received excellent service from the staff. The prices were goo...
The store was well stocked and we received excellent service from the staff. The prices were good and service excellent.
by
  • Verified Purchase
  • Recommended
I have been going to this location for over 2 years and almost every day and I have never had bad...
I have been going to this location for over 2 years and almost every day and I have never had bad experiences. I am very satisfied with the way they provide customer service I recommend it 100%
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Needed assistance getting a vanity from the top shelf, as it was the only one in the store. The a...
Needed assistance getting a vanity from the top shelf, as it was the only one in the store. The associate in the plumbing section was extremely helpful in locating the item and extremely quick in getting the vanity down. Literally 5 mins. I went to get a flatbed cart to move it and when i returned, he was already up in the cherry picker pulling it down. I normally expect this process to take a while but they was on the ball that day. Made my trip extremely easy.
by
  • Verified Purchase
Awful experience. I do not recommend this store.
Awful experience. I do not recommend this store.
by
  • Verified Purchase
We usually have a helpful experience with this Home Depot store. The customer service people are...
We usually have a helpful experience with this Home Depot store. The customer service people are very good - that's why it is a store of our choice. If we have any questions on where to locate items the customer service people go with you to show you where the item is.
by
  • Verified Purchase
  • Recommended
Since it is hard for me to get around, I like the way the employers ask me right away, can they h...
Since it is hard for me to get around, I like the way the employers ask me right away, can they help me find my product that I am looking for. And always with a smile, and greeting. I have shopped at this Home Depot for many years and will continue to do so.
by
  • Verified Purchase
  • Recommended
The merchandise I need are always available whenever I visit. The associates that have interacted...
The merchandise I need are always available whenever I visit. The associates that have interacted with me during my visits are always helpful.
by
  • Verified Purchase
  • Recommended
Employees are friendly and helpful. Definitely my go to hardware store.
Employees are friendly and helpful. Definitely my go to hardware store.
by
  • Verified Purchase
  • Recommended
If you find yourself needing something from the lumber department, this is THE BEST lumber depart...
If you find yourself needing something from the lumber department, this is THE BEST lumber department locally! Dave Nightingale is a standout employee and leads the team well!
by
  • Verified Purchase
  • Recommended
I'm a contractor and this store has changed a lot for good. Now they have enough quantities of m...
I'm a contractor and this store has changed a lot for good. Now they have enough quantities of materials in stock ready to go. The employees are professional and knowledgeable. Manager Mr Carlos makes the whole difference by putting together a team of people who understands the business.
by
  • Verified Purchase
  • Recommended
Had a bad experience with the manager on duty last Saturday and with a cashier today, two bad exp...
Had a bad experience with the manager on duty last Saturday and with a cashier today, two bad experiences in less than a week. Shop at different Home Depot stores daily and these were my latest bad experiences in a long time.
by
  • Verified Purchase
Generally this store is weak, I normally have mixed experiences in this store. There are some go...
Generally this store is weak, I normally have mixed experiences in this store. There are some good employees in this store and some not as impressive. Management has strict policies at this store for returns at times. A good manager definitely could turn this store around because it is in a very good location.
by
  • Verified Purchase
Organize and great customer service!
Organize and great customer service!
by
  • Verified Purchase
  • Recommended
Cashier Ryan was spectacular, was able assist me immediately, had a smile on his face, was knowle...
Cashier Ryan was spectacular, was able assist me immediately, had a smile on his face, was knowledgeable and courteous. He was also very good at getting me through the line efficiently. Would def come back but he needs to be applauded for his great service and helpfulness.
by
  • Verified Purchase
  • Recommended
I like this girl because she’s so sweet and helpful.
I like this girl because she’s so sweet and helpful.
by
  • Verified Purchase
  • Recommended
Sheila always helps with paint. Sonia is very friendly and cares about the customer.
Sheila always helps with paint. Sonia is very friendly and cares about the customer.
by
  • Verified Purchase
  • Recommended
Advisers were available, courteous, knowledgeable and professional
Advisers were available, courteous, knowledgeable and professional
by
  • Verified Purchase
  • Recommended
Wonderful environment, very clean with exceptionally helpful staff! Carlos really helped me out o...
Wonderful environment, very clean with exceptionally helpful staff! Carlos really helped me out on my last visit.
by
  • Verified Purchase
  • Recommended
Specially the associates are very friendly and helpful in all ways, store is pretty organized and...
Specially the associates are very friendly and helpful in all ways, store is pretty organized and cleaner than most other stores. Can find most products in store easily
by
  • Verified Purchase
  • Recommended
Excellent, friendly and helpful employees at this store, from all the departments to the cashier/...
Excellent, friendly and helpful employees at this store, from all the departments to the cashier/rep at self checkout. Store is clean and easy to navigate.
by
  • Verified Purchase
  • Recommended
I got help from Christina Fernandez and was able to get all the items that I need with her great ...
I got help from Christina Fernandez and was able to get all the items that I need with her great information and positive attitude.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 491 reviews

Nearby Stores

Find Another Store

1651 Reston Parkway

Reston, VA 20194

5.06 mi

Rental Center

Pro Service Desk

(571)203-2084

Mon-Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm

43675 Greenway Corp Dr

Ashburn, VA 20147

5.18 mi

Rental Center

(703)726-3468

Pro Service Desk

(703)726-3462

Mon-Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm

280 Fort Evans Rd

Leesburg, VA 20176

8.96 mi

Rental Center

Pro Service Desk

(703)737-6084

Mon-Sat: 6:00am - 10:00pm

Sun: 8:00am - 8:00pm