Reviews for Thomas Township #2779

Will was so helpful with questions I had about the electrical wiring of spot lights. He went out of his way to look at the wiring and find me an option where I could actually get more spot lights and spend less, but I ended up spending more but I got more!

I needed a new washing machine because mine was too old to repair. Not only was the brand I wanted on sale but options are available for delivery (which was free during the sale) but more importantly for a nominal fee they will remove the old appliance!

Delivery is next week so I don’t have much to share with that part of the purchase. But excited to get it.

HD had everything I needed. Employees were friendly and helpful.

I always seek this store first. Staff vey knowledgeable

For our needs they have always been helpful, well stocked & knowledgeable.

I measured my garage door correctly, but when I got to the Home Depot, I somehow forgot the width and bought the wrong door. My neighborhood boy that I have helped me every now and then was supposed to leave the package alone until I came back from running an errand, I strictly told him not to open the Garage Door packaging. Well he did and open it. He wasn’t very careful at all. He tore that box to shreds to get the garage door itself in the Parts out of it so when I realize that I had the wrong size, I had to put the box back together he was nowhere to be found. I did the best I could and believe me it was cold. It was crappy out, and I did the best I could to get it put back together, but it didn’t look good at all so when I went to the Home Depot in Thomas Township, the girl couldn’t have been nicer. Don’t worry about it, sir. Please just that’s fine. We’ll we’ll get it back together don’t you worry about it? I could not believe it. I thought they were gonna send me home to redo it, but that girl couldn’t have been nicer. I was embarrassed by the way it looked, but she said don’t worry about it, sir get it back together you just go get what you need and we’ll handle it. I wish I would’ve found out her name Because we could all learn something from that young lady

Store won't stand behind the warranty on the Ryobi tools they sell. Customer service is a scam and fraud for Ryobi. Don't buy any power tools from home Depot. They push you to customer service, then they push you to the closest approved dealership they can't help you so us a runaround fraud.

The customer service at this store is fantastic. I was greeted by every employee I passed and all seemed willing to help me find what I was looking for. Will always go to this HD.

I don’t need someone to be nice I need someone to have knowledge of products. Otherwise this is a good store always happy with shopping here.

All staff is a great help every time I shop there.

We purchased gutter guards for the outside project and wood molding for the inside project. Always happy for the good selection at this store, but if it isn't in stock, it can be ordered. We also appreciate the cleanliness of the store.

Liz, Bill, Tomas, Rudy and Steve have always taken care of me when I’m in. Always friendly and helpful from pointing me in the right direction in the store to showing me new products or deals to getting me exactly what I need when all I could do is explain the part having no clue what it’s called.

It is a good, clean store with very good customer service. I have been a customer since it opened and will continue to shop there as needed.

I came to purchase 4 appliances for my kitchen. The sales associate was very knowledgeable and friendly. He did not make me feel rushed

I had an amazing time at the Home Depot store, in Saginaw, Michigan recently. Shane from the appliance department was a great help. I was really pleased with the service he provided. Shane had a lot of knowledge about the products. And he ook the time to explain the differences between models. He patiently answered all my questions. And he made me feel like a valued customer. His expertise and friendly attitude made buying appliances an enjoyable experience. I would definitely recommend Home Depot and Shane to anyone looking for appliances. Thanks, for the great service!

Got 2 bad LG dryers. Talked with the manager Scott who was very friendly and helpful. He called and talk to LG, who were not helpful at all. Thanks Scott for going thr extra mile

I could spend hours here just thinking of all the projects that could be done only if money wasn’t an issue.

The Thomas Township store is such a great place to visit even though it is a little farther from my home than the Bay road store. It is so easy to get to and it is so easy getting in and out, especially if you are in a hurry. There displays are a little neater looking and there seems to be more cashiers available which allows me to avoid the self service aisles which I am not fond of and always have to ask for help to operate. The parking lot is easy to navigate and it is very clean and appealing, as is the whole store.

I bought a Ryobi 18 Volt Cultivator and three bags of Miracle Grow Garden Soil. Zach offered to help me right away, took me to the right places, and loaded my car for me. He is the best help I have ever had in s store! I will be back for anything else that I need for my garden! Many thanks to Zach, as well as the kind lady who checked me out!

My husband and I bought some items for the fence we are putting up at our house. Patricia was very fast and knowledgeable during our checkout. Her and another coworker were very friendly and helped us get our items quickly. Will definitely be coming back!

Our designer was extremely helpful and patient during the process. We came in the first time and had a design created and decided to make changes. We made an appointment and had to reschedule it several times and then when we finally was able to go, we picked out our appliances and changed the design several more times. Then during check out we discovered our credit limit was dropped so we had to go through the process of increasing the credit limit which took more time.

...Christmas spirit ON CHRISTMAS EVE!! Was told by sales associate had 7 days to return washer if it didn't work. Well, one day was Christmas and they were closed but the store manager (Liz) wasn't able to do anything about it. I'm sure there is corporate policy as she is a good manager. The machine, a GE Profile washer was sold 6 months prior (found out from GE themselves as it had previous service records) and was placed back on the sales floor. Just wanted to do laundry and trying to find a washing machine in stock at Christmas was tough. I guess spending all day at the laundry mat was suppose to happen this year and my 2 weeks before service can come par for the course. Maybe it will get sorted, maybe not. I'll keep you updated!...if this is allowed to stay up! Merry Christmas!

I experi necessarily some beautiful people in this store It was a pleasure and an honor to do business in this establishment

We recently purchased new flooring for our living room, master bedroom, and stairs up to the second floor. Sean from the flooring department helped us tremendously as we have a very unique in-set section that needed extra consideration when picking out a new type of flooring product. He was very patient with us and helped us get a couple of measurements and quotes. It was more time consuming than a normal floor replacement - but he never made us feel rushed. We appreciate his communication and extra help during this process.

This store (where I have shopped at for years) is beyond helpful with the services provided. The staff is very knowledgeable and helpful when helping a little “old lady”.

This Home Depot has the Greatest Employees. That is why I drive further. Thanks to Lee for the help last night.

I live near the Home Depot on Gratiot Road. I love that I can go into the store and get the things I need for home improvements. Employees are friendly, the store is clean and the prices are affordable.

Jean from service was outstanding

Connie in the kitchen design is Amazing! She helped me design my kitchen in my Saginaw home. I absolutely love it so when my Husband and I decided to update our rental house we went back to her. The design is absolutely gorgeous. We can’t wait to see the finished project! If you’re looking for someone with patience and excellent skills go see Connie, you won’t be disappointed!