#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(860)450-9002

Rental Center

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

418 Boston Post Road

North Windham, CT 06256

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Customer Store Reviews

  • 4.5 out of 387 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (387)
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Showing 1-30 of 387 reviews
Terrible service.
If you bring your smelly dog you will be greeted and waited on. If you're just working or trying to get a job done go elsewhere.
by
    Awesome employees
    Shopping at the store is worth driving an extra 20 to 30 minutes. The employees are all super helpful. I’ll give you one example. After verifying they had the product I wanted I went to look for a cart and employee as if they could help me. I said no I’m just looking for a cart. He said wait right here. I’ll get you one, I waited right there and not only did he bring the cart but he helped me load it. Shopping here is like going back in time 50 to 100 years give it a try you won’t be disappointed.
    by
      • Recommended
      Great service
      I don't have his last name but I would like to recognize Alexis, a Latin male in the plumbing department who assisted me. Also Garrett, whom I did not meet but was very helpful with me on a follow-up telephone call and question. They were quite knowledgeable, and very helpful. I was in the store to make inquiry, but after speaking to him I was convinced to make the purchase
      by
        • Recommended
        Staff who really care!
        My husband and I went into the North Windham store with a list. Each staff person we encountered was friendly and took us to the item we were looking for and answered all our questions in a way that made us feel as though they actually valued our business. How rare is that!
        by
          • Recommended
          Customer Service?
          During this trip, the moment I walked into the building, there were 5 associates standing at the Customer Service desk chatting/hanging, several of which then looked directly at me and I still needed to be the one to initiate a hello to THEM! Meanwhile, as I passed the paint department there were two associates blatantly on their cell phones leaning on the front counter. I kept eye contact on them the entire time I walked by the full length of the department, from the main aisle, and they didn’t break attention from their personal cellphone screens ONCE. On top of it all, the self checkout associate seemed like she was over the day and disinterested in actively engaging with me, even though I was one of only two customers in the self checkout area. This store has been consistently unsatisfactory as it relates to associate access, knowledge, and friendliness. Yes, I buy what I need when I can find it, but I used to enjoy the human connection of shopping here and talking with associates who genuinely cared to be curious, ask questions, and give advice……
          by
            Quick trip in
            I was in got what I needed easily and was checked out and on my way in minutes.
            by
              • Recommended
              Great employee
              I bought a snow blower and a dishwasher from the Windham H.D. The transaction was handled by Morgan. She went above and beyond to make sure this transaction went smoothly. She powered through a couple of snags and gave us the outcome we expected. I wish more of your employees had this drive and expertise to make sure of customer satisfaction. Not only at this location but at all of your H.D. Stores
              by
                • Recommended
                Only self checkout
                I hate using self checkout and only self checkout is available
                by
                  Excellent: Willimantic CT appliances
                  I came to buy a gas range that I had seen online on sale…and had several questions. Caitlin ( ? Spelling) was very friendly, knowledgeable, patient with all my questions and did not complete the sale until I was satisfied that all my questions were answered and that this was the right purchase for me. Now I hope the delivery is as smooth! Thank you!
                  by
                    • Recommended
                    Rude employee
                    As my wife and I were checking out, a young man approached and began to speak. After informing him that I was not interested in what he was selling. He continued to speak and interrupt my wife and I. He relentlessly continued to inject himself, not seeming to understand the notion that when someone says that they’re not interested, they’re NOT interested. Frankly, the only reason we even shop this store is its location. This young man whom doesn’t seem to understand English, should be taught some manners or fired.
                    by
                      This location not very good but it’s the closest to me
                      I’ve had multiple bad experiences at this location, most stem from a product shown as in stock online but then it’s no where to be found at the store. One time I asked at the service desk after an associate couldn’t find it, and that same associate walked by and was loudly complaining that I had asked to find it. I spoke with the manager who assured he’d let me know when the product arrived. A week later I went back and found the product was on the shelf, no one had ever contacted me. Most of the employees ignore you or just get in your way when you’re searching for an item. I still shop here because it’s the closest one to me but can’t really say many good things about this location.
                      by
                        Police always posted out here at taxpayers expense
                        Police always there with a license plate reader at taxpayers expense, also I don't need the authorities knowing what I'm doing evey minute of my life! Hire private security!
                        by
                          Good product, need more sophisticated equipment and training.
                          I needed honeycomb shades cut to order. The calculation should be computerized in order to be precisely cut to size. Associate was confused because measurement was to a 16th and the machine only went to 8ths. Many calculations were done by tge associate before the cut. Have yet to hang the shade to see if cut was accurate. Not the associate's fault. Home Depot needs to provide more accurate measure calculation equipment and cutting machine to insure precision and accuracy.
                          by
                            • Recommended
                            De humidifier
                            I purchased one of these a week ago and I am very satisfied with it .
                            by
                              • Recommended
                              Great expierence
                              Ww always find what we need at a great price and the staff is always helpful and courteous.
                              by
                                • Recommended
                                Great help from Jeremy at Pro Desk
                                I had super service from Jeremy at the Pro Desk in locating EXACTLY the right type of flooring nails for my nailer. The nails I needed were not in the correct location so he had to do some digging around to find MY nails.
                                by
                                  • Recommended
                                  Praise
                                  Thank you Lee for the wonderful experience!!!
                                  by
                                    never have the local store order an item for yhou.
                                    Website says 36 availabe at store.Sales pers says item never aveilable at store. Clerk says they can order for me.They lie about delivery time. Sales clerk says 2 days, paperwork shows 10-12 days They lie about calling you when item arrives. Item arrived 10 day later and when I went to store was told that I was wrong as they don't call unless item has not been picked up after a long time.
                                    by
                                      Unbelievable customer service
                                      I bought a product that I thought was discontinued only to find that it was available in the store.
                                      by
                                        • Recommended
                                        Never special order items
                                        I special ordered vinyl fencing. The material was delivered damaged. After getting a refund and re-ordering the item, the second item was also delivered damaged.
                                        by
                                          Painting needs
                                          This store has the best individual working in the paint area, very good with customers.
                                          by
                                            • Recommended
                                            Dann The Mann
                                            Dann always has the best attitude. Always willing to help in any way.
                                            by
                                              • Recommended
                                              Dog Friendly Store
                                              You can bring your dog in the store with you when you shop here.
                                              by
                                                • Recommended
                                                Staff make this place
                                                Not the biggest fan of box stores but the staff at this place really makes the difference. Yes, it's convenient and probably has a lot of what you're looking for like a large store should, but the people make it so much better.
                                                by
                                                  • Recommended
                                                  Graet customer service
                                                  The reason my shopping experience was exellent was because of a particulat employee (Graylyn). Graylyn was extremely busy and made the time to help me figure out the issue I was having. Graylyn is polite, always smiling and always goes out of her way to help the customers. Its because of employees like Graylyn that I keep coming back to this store. These employees are the first responders to any issue a contractor like myself has, and she knows that. Please find the time to at aknowledge her.
                                                  by
                                                    Awesome staff
                                                    I am a 62-year-old woman. I was bold over by the proactive and helpful staff at this particular Home Depot. I was treated by each as though I were the only customer in the store. They asked great questions and gave great direction. I can’t speak highly enough of this crowd.
                                                    by
                                                      • Recommended
                                                      Ok, managers should more helpful and thoughtful.
                                                      I spend over 2,000 we the receipt on the receipts room that’s they can give us a discount the manager that was there keep us wating and have usb11$ discount. I that was was a waste of my time after been in the store for 3 hours. So annoying so upset of the manager that is super talk sand heavy. That was was to trick the customers and pretend that they are helping. That’s my opinion!!!!
                                                      by
                                                        • Recommended
                                                        Great experience
                                                        Nice store in Windham
                                                        by
                                                          • Recommended
                                                          Worst Homedepot in CT
                                                          Plain and simple, if you frequent this store it is guaranteed to make you unsatisfied.
                                                          by
                                                            I Felt at Ease
                                                            Not being a DIYer or a contractor, I can feel intimidated in home improvement stores. This Home Depot, though, made me feel comfortable. The associates were very polite and kind. They made me feel as if I were a valuable customer, not simply a guy who is unsure of himself with home repair.
                                                            by
                                                              • Recommended
                                                              1 found this review helpful
                                                              Showing 1-30 of 387 reviews

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