Quality is fine but new update sent is disaster. Need scent free back
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Response from Customer CareAug 22, 2024
We're sorry you don't like the Refreshing Rain Scent, Kjm1. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We have a variety of scents if the Original no longer meets your needs, including an unscented version called Dawn Free and Clear, Unscented. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 21, 2024
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Verified Purchase
Aug 21, 2024
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Verified Purchase
Aug 21, 2024
Hideous New Scent
Hideous New Scent. It just lingers around and makes you sick to your stomach.
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Response from Customer CareAug 22, 2024
Thank you so much for taking the time to leave a review, and we hope that you’re feeling better. When we design or change our products we take great care to design features that we think people will like. We think it may be helpful to know that while we did change the name of this version, we did not change the scent. The same great scent in Dawn Platinum Refreshing Rain is now being called Dawn Platinum Fresh Rain. We have many safety checks in place to ensure our products are safe when used as directed, and if you are feeling sick we recommend you discontinue use. We’d like to learn more about your experience, help you further, and tell you about our new unscented version. When you get the chance, please give us a call at (800) 725-3296.
Customer review from dawn-dish.com
Aug 20, 2024
Please go back!
I’m not a fan of the scent change in your Dawn dish soap. Don’t recommend your “no scent” soap to me, I like a scented dish soap, just not what you changed to, too perfumey! I guess I’ll try another brand, been using Dawn for years!
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Response from Customer CareAug 21, 2024
We're sorry you aren't happy with the recent change in Original Scent. We acknowledge that this is the first scent change for Dawn Original in over ten years, and we apologize for any inconvenience or dissatisfaction this may have caused. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. At this time, we do not have plans to reintroduce the old Dawn scent. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. We'd be happy to help you find a different scent from our many options that still have all of Dawn's cleaning power you know and love. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and call us at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 20, 2024
Fragrance
The new smell of Dawn literally upsets my stomach. Why does everything have to have fragrance!!! I have used Dawn forever, but can no longer be a customer.
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Response from Customer CareAug 23, 2024
Your long-time loyalty means a lot to us, Eddie, and we're very sorry to hear about your experience with our Fresh Rain scent. Quality and safety have always been at the forefront of everything we do, and while scent preferences will always vary from person to person, we would not expect you to have this reaction when using it as directed. This is because all of our products go through extensive testing to ensure safety with proper use. Your wellbeing means a lot to us, and we hope that you're feeling better. While you most likely did so already, please discontinue using the Dishwashing Soap to avoid any further irritation. This isn't something we take lightly, so we'd like to make a report to our Quality and Safety Team, make sure your voice is heard about the change, and try our best to make things right. Please give us a call (800) 725-3296.
Customer review from dawn-dish.com
Aug 20, 2024
Dawn new scent
Whose idea was it to add this horrible scent to an already winning product. Bet they never washed a dish in their life. Please go back to original product.
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Response from Customer CareAug 23, 2024
We're so sorry you aren't happy with your recent Dawn, Refreshing Rain purchase, Sam. Clean dishes and happy consumers are at the heart of all we do, so we're glad you let us know, and you can be assured we're here to help. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers, and your feedback will be instrumental in guiding the Dawn Team as they continue to work on future innovations. Because we want your comments to get the attention they deserve, please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.
Customer review from dawn-dish.com
Aug 20, 2024
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Verified Purchase
Aug 20, 2024
Hate the new clean scent
Do NOT like the new clean scent. Although it does dissipate quickly, it is very perfumed. Not at all what I want to clean my dishes with. Please keep the original scent, I love my dawn it works great, been using it for over 30 years. But the new scent is NOT clean smelling. Don't fix it if it's not broken
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Response from Customer CareAug 20, 2024
Thank you for taking the time to share your feedback about the scent for Dawn Platinum Dishwashing Liquid Refreshing Rain.
Please be assured that our products are thoroughly tested to meet our high quality standards, and that includes the fragrance. We value your feedback and are sharing it with our team.
We value you as a consumer and hope you'll give Dawn another try. In case you're unaware, we do offer an unscented version called Dawn Free and Clear, Unscented. You can learn more about it here: https://dawn-dish.com/en-us/products/dawn-free-clear-ez-squeeze-dish-soap-unscented/
Also, we'd be glad to hear from you at (800) 725-3296 so that we can learn more and help you further.
Customer review from dawn-dish.com
Aug 19, 2024
The new scent is awful
I've been using Dawn Dishwashing soap for years. It has been my product of choice because it gets the grease off. I recently opened a new bottle and was assaulted by a cheap, overwhelming smell. The smell makes it hard to breath. It is awful.
Is the product still available without the cloying reek?
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Response from Customer CareAug 20, 2024
We're sorry you had this experience with Dawn Platinum Dishwashing Liquid Refreshing Rain. Please be assured that our products are thoroughly tested to meet our high quality standards, and that includes the fragrance. We'll be passing your feedback along to our Quality Assurance Team.
Your safety is always our top priority, so if you haven't yet, please discontinue use.
We truly value you as a consumer and hope you'll give Dawn another try. We have an unscented version called Dawn Free and Clear, Unscented: https://dawn-dish.com/en-us/products/dawn-free-clear-ez-squeeze-dish-soap-unscented/
Also, please give us a call at (800) 725-3296 when you have a moment. We'd like to learn more and see how we can help.
Customer review from dawn-dish.com
Aug 19, 2024
Not a fan af new scents
Please go back to the original scent. My dishes should not be smelling like I put them in laundry detergent. Has been a loyal buyer for yrs.
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Response from Customer CareAug 19, 2024
We're sorry you aren't happy with the recent change in Original Scent after years of loyalty. We acknowledge that this is the first scent change for Dawn Original in over ten years, and we apologize for any inconvenience or dissatisfaction this may have caused. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. At this time, we do not have plans to reintroduce the old Dawn scent. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. We'd be happy to help you find a different scent from our many options that still have all of Dawn's cleaning power you know and love. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and call us at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 18, 2024
Don’t buy it!
Would select zero if rating option! Dawn user for life but recent purchase of Dawn Platinum fresh rain scent is putrid chemical scent…scary. Why change something that was great for decades? I rarely post reviews- this product is terrible.
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Response from Customer CareAug 19, 2024
Thank you for taking the time to share your thoughts about the Dawn Platinum Fresh Rain scent. Please know our products are thoroughly tested to meet our high quality standards, so we're disappointed you had this experience. We'll be sure to pass your feedback along to our team. If you can give us a call at (800) 725-3296, we'd also like to learn more and see how we can help.
Customer review from dawn-dish.com
Aug 18, 2024
N/A
The fragrance is revolting. Please bring back the original. It was my favorite but I’m switching to Palmolive.
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Response from Customer CareAug 19, 2024
Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. This is the first scent change for Dawn Original in over 10 years, and we're very sorry for your disappointment. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. Please be assured that we value your feedback greatly and we're sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. If you're a fan of unscented products, we think you might love our Dawn E-Z Squeeze Free & Clear Fragrance-Free Dishwashing Soap. Thank you again for taking the time to share your feedback with us, and please feel free to give us a call at (800) 725-3296 for more help.
Customer review from dawn-dish.com
Aug 17, 2024
Dawn is the best dish soap really cuts the grease, all need is a little
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Verified Purchase
Aug 14, 2024
Smell, not a scent!
New scent is awful! I use dawn to clean my sleep apnea machine. No more! Can’t get the horrible smell, hardly a scent, out of the tubing! Please bring original scent back.
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Response from Customer CareAug 15, 2024
We're sorry you aren't happy with the change in Refreshing Rain. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
So worth it it’s the best for glasses & dishes AND Silverware!!
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
I use it to wash the dishes and get the stains out my clothes. It works great. Thank You!!!
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
Terrible new scent
Have always used Dawn dishwashing liquid and loved it. Just bought a new bottle and the smell is AWFUL. It’s bad and overwhelming. I can’t use it. I’m going to have to get rid of it and try a new brand after all these years.
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Response from Customer CareAug 14, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 12, 2024
Horrible new scent!
Well, looking for a replacement for this formerly great product.
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Response from Customer CareAug 13, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 12, 2024
Lingering odor, not pleasant.
Being back the old scent, not a good change.I have used dawn for almost 40 years and still prefer the old scent, maybe offer both?
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Response from Customer CareAug 13, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 11, 2024
Hideous NEW SCENT. Makes you nauseous.
Hideous NEW SCENT. Make you nauseous. Had to pour it out.
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Response from Customer CareAug 13, 2024
We're very sorry to hear about your experience with our new Dawn Original scent. Quality and safety have always been at the forefront of everything we do, and while scent preferences will always vary from person to person, we would not expect you to be getting nauseous when using it as directed. This is because all of our products go through extensive testing to ensure safety with proper use. This isn't something we take lightly, so we'd like to make a report to our Quality and Safety Team, make sure your voice is heard about the change, and try our best to make things right. Please give us a call (800) 725-3296.
Customer review from dawn-dish.com
Aug 11, 2024
"New Clean Scent" smells terrible!
I have been using Dawn dish soap since the 70's. The "New Clean Scent" is just awful! It is over powering and the smell lingers. I am so disappointed and will start looking for a new dish soap. Please bring back the original scent. There's an old saying..."If it isn't broken, don't fix it."
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Response from Customer CareAug 12, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 10, 2024
👎👎👎 on the new scent!
Your new scent is HORRIBLE!! I have happily used nothing but Dawn for as long as I can remember, but now this new stuff is gross. Bring back the ORIGINAL SCENT!
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Response from Customer CareAug 12, 2024
We thank you for sharing your feedback on our recent change to Dawn Ultra Original. We know this is the first change in over 10 years, and that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent. Please rest assured that we value your feedback greatly, and we will relay it to our Research and Development team. We'd recommend giving our Dawn E-Z Squeeze Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.