The scent is too strong and doesn’t totally rinse off. Plastic containers keep the smell even after thorough rinsing. I’ve always liked Dawn for its cleaning power but will have to switch.
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Response from Customer CareAug 13, 2024
Thanks for taking the time to share your recent Dawn Platinum experience with us, and we'll be sharing your feedback about the level of scent with our team. We wouldn't expect the scent to linger on your dishes, and our products go through lots of quality testing to try to ensure your satisfaction. We're here to help and would like to share that if your dishwasher has a filter, we suggest removing it and cleaning it according to the manufacturer's instructions, and then running on a sanitize cycle. Additionally, some materials, such as cast iron and plastic, can absorb odors. If certain items always pick up an odor, they could be old or worn to the point of being porous, and we'd recommend washing by hand. Additionally, our Platinum Dishwasher Soap is more strongly scented as an answer to consumers who see that as a benefit. We'd like to learn more about your experience, and tell you more about our Free & Clear dish soap. Please give us a call at (800) 765-5516.
Customer review from dawn-dish.com
Aug 8, 2024
New Scent Overpowring
The new scent is overpowering and lingers on my hands and in the sink. Way too strong. I am a long time user of Dawn, specifically because of its mild scent. I will not buy this product again and will find a new brand. Very disappointing.
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Response from Customer CareAug 9, 2024
Kathan, firstly, thank you so much for being a long-time user of Dawn. We're so sorry that your recent bottle of Dawn didn't quite smell what you have come to know, love, and trust. This isn't what we expect with our quality checks especially since we have not made a scent change to this product. We'd like to make a detailed report to our team and help. Please call us at (800) 725-3296.
Customer review from dawn-dish.com
Aug 8, 2024
Musty funeral Lilliies
0 stars!! This is the most disgusting thing I have ever smelled, the new scent smells like musty, funeral lilies. It refuses to come off my hands or my dishes. I am returning it for a full refund and looking somewhere else. This is a New Coke / Crystal Pepsi level fumble. Unbelievable you’d make such dumb change!
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Response from Customer CareAug 9, 2024
Thank you so much for letting us know about your recent experience. This certainly isn't what we expect especially since we have not made any changes to the scent of this product. We'd like to collect some details and help you with this. Please call us at (800) 725-3296.
Customer review from dawn-dish.com
Aug 8, 2024
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Verified Purchase
Aug 8, 2024
My wife and I always use this product for all of our cleaning needs!!! Very good soap!! Thank you!
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Verified Purchase
Aug 7, 2024
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Verified Purchase
Aug 7, 2024
Nothing compares to Dawn Platinum.
Dawn Platinum is THE only dish detergent I buy. It cuts through grease with little to no effort.
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Customer review from dawn-dish.com
Aug 7, 2024
New Scent
New Scent smells like diaper cream. Change back to the original scent.
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Response from Customer CareAug 8, 2024
We understand that preferences vary from person to person, so we appreciate you taking the time to share your feedback. We do offer a variety of scent options, including a new unscented Dawn Ultra Free & Clear, so please give us a call at (800) 725-3296 so we can help you find your new favorite hand dishwashing soap!
Customer review from dawn-dish.com
Aug 7, 2024
You don't need a lot. The product makes lots of soap and cuts grease.
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Verified Purchase
Aug 7, 2024
I guess I have come to have favorites that I come back to all the time, and Dawn is on the list. You don't have to use as much soap and it cuts the grease where there's don't.
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Verified Purchase
Aug 7, 2024
Glad this was in stock. It is a good product and works well for a number of different cleaning jobs.
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Verified Purchase
Aug 7, 2024
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Verified Purchase
Aug 7, 2024
Besides the obvious dish washing, Dawn is also great for stains on clothes!
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Verified Purchase
Aug 7, 2024
Use for everything.
Laundry
Dishes
Car washing
Does the trick
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Verified Purchase
Aug 6, 2024
New Scent is Terrible!!
I am very disappointed with the new scent. It is very strong and perfumed. I have always used Dawn, but will have to find another brand due to this strong scent.
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Response from Customer CareAug 8, 2024
Your loyalty to Dawn is extremely appreciated, and we're certainly sorry to hear you're unhappy with the new Ultra Original scent. We do understand that preferences vary from person to person, though, so we'll be sure to share your feedback with the rest of our team. It may help to know we have a variety of scents if the Original no longer meets your needs, including an unscented version called Dawn Free and Clear, Unscented. Please give us a call at (800) 725-3296 so we can help find your new go-to!
Customer review from dawn-dish.com
Aug 5, 2024
New Improved BAD SCENT
Horrible scent, like many others have stated, the new scent is bad. It doesn't go away. People just want a soap that cleans, doesn't need to have any scents. The Free & Clear Fragrance Free is not available either. What are our options to get the Original back?
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Response from Customer CareAug 6, 2024
We understand that preferences vary, so we assure you we'll be letting our team know you'd like to see the original scent return. We're sorry to hear you haven't been able to find the Dawn Ultra Free and Clear, and we recommend mentioning your interest to your local store managers, as this could lead to them stocking this item in the future! Your satisfaction means everything to us, so if there's anything else we can do for you, then please don't hesitate to give us a call at (800) 725-3296.
Customer review from dawn-dish.com
Aug 4, 2024
Terrible new scent
New scent is so bad wow! Huge miss. I will be switching to something else. It makes me sick each time I use it...
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Response from Customer CareAug 6, 2024
Thomas, thank you so much for your review. Our goal is for you to enjoy doing the dishes, and we realize that scent plays a huge factor in overall enjoyment. While scent preferences will vary from person to person, the scent should never make anyone sick, especially with our quality and safety checks and when using it as directed. We're truly sorry to hear about your experience, and we hope you're feeling better, but please know that we have not changed the scent of this product. Because of this, we ask that you please discontinue using your bottle. We'd like to make a detailed report to our Quality and Safety Team and help. Please call us at (800) 725-3296.
Customer review from dawn-dish.com
Aug 4, 2024
Terrible scent with formula change?
Recently bought "clean new scent" dawn and the new scent is terrible. The whole drawer where I store plastic bowls washed with new dawn smells awful. When cooking with skillets washed with dawn u can smell it cooking off when first heated up. Please, please bring back old dawn. Not sure if problem is new scent or formula change to dawn. My brother had to stop using also. Hope this won't be like " new coke" where u lose many customers. Hard to get back once u lose them.
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Response from Customer CareAug 6, 2024
We're so sorry to hear about this. This certainly isn't what we expect especially since there has been no scent change to this formula. To get rid of the smell on your dishes, please soak the dishes in hot water with some distilled white vinegar added to it. We'd like to make a report to our team and help. Please call us at (800) 725-3296.
Customer review from dawn-dish.com
Aug 4, 2024
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Verified Purchase
Aug 4, 2024
Horrible smell
Terrible smell. Had to use bleach to remove awful smell from porcelain sink. Hopefully the environmental agencies do not use to wash oil soaked water fowl. Please go back to original scent.
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Response from Customer CareAug 6, 2024
We appreciate you taking the time to share your feedback on our recent change to Dawn Ultra Original and we’re sorry this has been your experience. This is the first change in over 10 years, and we know that scent preference can be very personal. We're sorry to hear you are not a fan of the new scent and we certainly would not expect to hear the scent was sticking to your belongings. Please rest assured we thoroughly test our items to ensure they work well in your home, and we will relay your feedback to our Research and Development team. We'd recommend giving our Dawn Free & Clear Fragrance-Free a try, as it has all of the cleaning power of Dawn with no added scent. We'd love to hear more about your experience and help you locate this version of Dawn. Please give us a call at (800) 725-3296 Monday-Friday 9 AM - 6 PM EST.
Customer review from dawn-dish.com
Aug 4, 2024
New Dawn scent is disgusting
Dawn has been a great dishwashing liquid but the new scent is so bad I will literally no longer buy it. It smells like cheap perfume used to cover up bathroom odor and makes my cutting boards taste like it it's absolutely disgusting
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Response from Customer CareAug 5, 2024
Thank you for sharing your feedback on our new Dawn Platinum Scent, Charles. We appreciate you taking the time to leave a review, as we send our products through many checks to ensure they provide the best results for you, and we know that our new Refreshing Rain scent may have impacted your experience of our product. So we can learn more about this to help our Quality Team improve our products in the future, and so we can provide assistance, please give us a call at 1-800-725-3296.
Customer review from dawn-dish.com
Aug 1, 2024
New scent is off-putting
Was very confused when I got a new bottle of dawn and it smelled like tide. I do not want my dishes smelling like laundry. Very disappointed and wish dawn was unscented.
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Response from Customer CareAug 1, 2024
We're sorry to hear that you're not a fan of this scent. We'd like to mention that while our Dawn Platinum Refreshing Rain now goes by Fresh Rain, no changes were made to the scent. Only a name change took place. We'll be sure to let our team know how you feel, and we recommend giving our Dawn Free & Clear Fragrance-Free a try if you'd prefer an unscented product. You're always welcome to give us a call at (800) 725-3296 if there's anything more we can help you with.
Customer review from dawn-dish.com
Aug 1, 2024
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Verified Purchase
Aug 1, 2024
New Scent is Horrible
I switched from Palmolive Dish soap at least ten years ago because I loved Dawn. The new scent is horrible and as soon as this bottle is empty I will be finding a new detergent. Very disappointed.
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Response from Customer CareAug 1, 2024
We're sorry to hear that a loyal Dawn fan like you is feeling disappointed. We'd like to mention that while we did recently change the name of our Dawn Platinum Refreshing Rain to Fresh Rain, no scent change has taken place. We'll be sure to let our team know how you feel, and you're always welcome to give another Dawn version a try if you'd prefer a different scent. So that we can learn more and see how we can best assist you further, please give us a call at (800) 725-3296 when you can.
Customer review from dawn-dish.com
Jul 31, 2024
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Verified Purchase
Jul 31, 2024
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Verified Purchase
Jul 31, 2024
Dawn Platinum is a very good dish soap I always have used it to wash my dishes.