Reviews for Georgetown #6538

If you enjoy filthy restrooms this is your place. Like to live on the edge in a parking lot that has terrible or non existent lighting for safety? This is your place. Want to be forced to only have self checkout and be in a massive bottleneck trying to pay for your items. Enjoy moving large boards or bulky items in a tight space. This is your place. Never fear though. It’s all controlled by the corporate office. Give employees and management the feedback and they encourage you to fill out the survey or call the corporate office. Will see if they bother to contact me based on my survey and this review.

Ceasar in Millwork Area was fantastic. He was patient and detailed with me about the color and door choice for my new home.

My husband and I went to the store to shop for our first grill for our new house. We never owned one before, so we needed assistance as we had so many questions.And then we met Marcus and Adrian, who helped us to buy the best Weber grill. We appreciate their knowledge, expertise, patience, and suggestions, tips. They made us so comfortable and went above and beyond, exceeding expectations, which makes them unique. Their personalities are so fun and enjoyable to work with. Thanks again and keep up the great work you're doing for the people that do not have experience and doing thing for the first time.

The new checkout system where everyone goes thru one line to get to the registers is annoying and time consuming as compared to multiple registers where you almost immediately go to a card only line or register with an employee and get checked out quickly. The new system doesn’t work for me and I may have to begin shopping elsewhere. Time is money.

Easy to return anything you are not satisfied with....no questions, immediate refund.

Love going to the Home Depot!!!

The mobility scooters are often not fully charged, and are located in a place where it is difficult to maneuver to get in and out.

Was helped by many people who went far beyond the basic duties of their job to make sure I was satisfied.

OUR ARIZONA ASH TREE FROZE TO DEATH DURING LAST YEARS SNOW / ICE STORM. WE BOUGHT A NEW SMALL TREE (CEDAR ELM) THAT HAD NO LEAVES. LOOK AT THIS BEAUTY. HEALTHY AND PERFECTLY SHAPED.....

This store needs serious training and staff change. It’s in prime location and the people that work there seem like they hate it. I hope someone do something about it because I like home depot

HD charges an upcharge for tile 24" or longer that is IN ADDITION to sq. ft. price. This is ridiculous since the square footage price for the project figures in the additional inches. It is a DOUBLE CHARGE to get more money from customers and lost HD our business for our flooring project due to an added $900 charge for a 270 SF patio.

Guillermo C provided us excellent customer service at check out! He was friendly, accommodating, and went above and beyond to help us. We were also greeted by several associates throughout the store who were kind enough to point us in the right direction to find what we needed.

Customer service splendid the associate Donna Day when over to tried to helping with our issue.

I bought 1/4 X2" bolts.

I was greeted with a smile. And asked if I needed assistance. When I got to aisle I needed. The gentleman showed me a product that made my repair quicker and simpler. The cost was cheaper than the other route.

I purchased the Andersen retractable screen door. Instructions were easy to follow and door is excellent

AQUASURE Harmony Series 48,000 Grain Electronic Metered Water Softener with Sediment and Carbon Pre-Filter very nice service

Went shopping for new patio furniture, and found exactly what I was looking for. The store staff was very accomodating, and helped me with getting patio furniture through checkout and into my car.

Home depot has changed their Military discount program once again - they just can't seem to make it easy on veterans. Customer service couldn't help with this either. They may have improved online, by allowing you to attach your military status to your online account which applies to online purchases, but now to shop in store you are required to have a smart phone and an app installed, or you can't have your discount. If your going to offer a military discount program, ALL military should be eligible, not just those who have a smart phone.

Home depot has changed their Military discount program once again - they just can't seem to make it easy on veterans. Customer service couldn't help with this either. They may have improved online, by allowing you to attach your military status to your online account which applies to online purchases, but now to shop in store you are required to have a smart phone and an app installed, or you can't have your discount. If your going to offer a military discount program, ALL military should be eligible, not just those who have a smart phone.

Obed Martin was extremely helpful and knowledgable. He deserves a raise!!

I had a DeWalt drill that had transmission failure, and it was well past its warranty. It was time for a new one. I went into the store, trying to keep my costs low, and was looking through inventory when “Gilbert“ showed up. He asked about my needs, about my current project, and what specifically was I looking for. Once he had ascertain what he was dealing with, he had some awesome recommendations, considerable experience to draw from, and even gave me a discount to help me compete with online purchases, only what I got from the store was so, so much better!! Not only will I shop at this particular store again, but I will be looking for “Gilbert“… He made me feel special, and gave me that small town feel that I was a person, and I just another number on a page. It’s people like Gilbert that make Home Depot a special place to shop!

There were two people that were very helpful on this visit. Ben helped us with electric sanders. He went into detail about each, gave us all the options, and targeted the ones that would be most helpful to us. I did the project the next day and everything he said was true. Without him I would have not been able to make a decision. Greg helped us with which fertilizer to use. We don't know much about Texas yard work and he was VERY knowledgeable. These two men were very friendly and helpful!

If you find Eric or Nick (or, honestly, anyone there) you'll be happy. Such a great location. It's really nice to encounter people enjoying their jobs. If not, they do a fantastic job of pretending!

Something bothers me about all Home Depots safety for customers at night. I see seniors in parking lot and they have there purse in their arm and a potential robber could walk right up on them and jerk their purse right out of there arms. There should be a employee in the parking lot after dark. During the day time it would help as well. Sliders criminals are hitting gas stations all over Austin and it will start happening here as well. Snatch and grabs of easy victims, hands full or loading their car and somebody walks up behind an takes their purse or even worst harm them while trying to rob them.

The employees are always happy to help. On my recent purchase they brought the item to the register and even offered me a $50.00 discount by signing up for a Home Depot CC, Overall I have been satisfied with the products and services offered.

AJ provided service that was genuine!

Purchased LG washer and dryer

Your employees are always ready to go that extra mile to keep the customers satisfied.

If you are at the Home Depot in Georgetown, it's worth waiting in line for their cashier, Conrad. He's definitely the person you want on leading your customer service staff. Thank you, Conrad, for your humor, your kindness & your knowledge :)