Reviews for Cave Creek #480

I'm a regular at the Valley HD stores and am pretty self sufficient. But I seriously needed help to find the last of some disconnected flooring. Two other HD locations sent me to figure it out on my own. But this location found what I needed on the top shelf, got it down etc. Sounds like no big deal, but after the pure run around at the Tatum location this was very appreciated!

Sandra in the paint department was exceptionally knowledgeable and genuinely caring. She took the time to understand exactly what I needed, offered expert advice with patience, and made the whole experience smooth and enjoyable. Her attention to detail and warm demeanor truly set her apart.

I almost always look up the item(s) I'm looking for online, so I save time. The feature showing the Aisle and Bay number is wonderful! However, I have asked employees for assistance as well. They're always helpful and knowledgeable

Great place, services, prices, products availability & quality, and of course great people … . !!👍👌

I shop here often and the customer service is almost always great!

I have never shopped at your Cave Creek facility

I bought my kitchen appliances there for Black Friday and got great deals.

They're extra vigilant at the checkouts to the point of being accusatory and rude. I'd skip the store and go to Ace.

Went to buy ceiling fans and drapery rods. Needed to return a wrong size light bulb. Return at Customer Service Desk went smoothly and quickly. In the store, more than one Associate asked if they could help me. At the checkout, the Associate helped with scanning my larger items and looked up my Home Depot Credit Card # and thanked me for shopping there. Wildly unexpected. Surprisingly refreshing and welcoming. Thanks Cave Creek!

I regularly shop at this location. The staff are unfriendly and unprofessional. They openly gossip and coplaign about their jobs and Home Depot.

I needed to order a replacement for my Anderson sliding screen door. Lori in the Millworks department was very helpful. She contacted Anderson Windows and doors to help figure out if the product was available and helped with order. I thank her so much. My order will be available for in store pickup in a few weeks.

The Home Depot is in a close place for a lot of people. They are friendly, helpful and see that you find everything you came for. A great place to shop.

They always have the materials I'm looking for

Store always clean and staff always helpful!

Floor employees were very helpful, but “cashiers” just stood around chatting amongst themselves. You have to scan & bag everything on your own. If you’re tempted to buy some of their new cut-flowers, check them first! Mine were moldy and old!

We are helping our daughter with a bathroom remodel. We ran to get 12 sheets of sheetrock and asked if someone might help us load it. We are senior citizens, but could have loaded it ourselves, but not only did two gentlemen load up our cart, they also loaded the sheets into our pickup. We both commented what great customer service they provide.

I always know that I can find what I need, and usually have a running list, just like for groceries, for my next trip to Home Depot, and I know I will be treated well, and come away with a smile!

I wanted to buy a Home Depot gift card but was worried about tampering. Home Depot protects their cards from tampering, which gives me peace of mind.

Best staff in the valley

Needed fluorescent lights for my kitchen and a new toilet seat. Both were in stock. Went to the self-check and the lady attendant help me with the process. She was friendly and helpful.

Nop4 will not go there ever again

i explained everything in the survey. if you need me to repeat it just say so

Great store and location as my home is in constant need of repair.

Brian in plumbing was a great help with parts and supplies I needed. Offered to walk me over to the parts and assisted when I had questions. Great customer service interaction.

I asked four different employees to help me, they all said I will call for someone to come help you, I overheard one call on the intercom and no one came. I finally asked an employee on the next aisle over for help, he said I will call for someone to come and walk away. I will never enter the Cave Creek Home Depot store again.

I appreciate the staff at this store who have helped me on so many projects! They have cut lumber, helped me find the right fittings, lighting, fans, tools, hardware, landscape and garden materials.

very clean store, well stocked and the help is knowlegible and kind

Fast, Friendly, Professional, helped me find what I was looking for, when I was leaving the store without it,

I just popped in for some batteries I was greeted, had some questions about my purchase, someone was available and asked if I needed help or have any questions. I said yes, they answered them in the checkout line, and we were good about the door I went.

I am both a business and personal customer to this store. Today I went to return product as a personal customer and was told by Shu Zhu that I was only allowed to return half of the product because of my business related returns. Instead of doing the full return she basically cheated me out of half of my money and the Manager Braden approved it. Both were rude, disrespectful, condescending and arrogant. Neither were good customer service workers. He was more worried about his own image as manager than the customer that has been going to this store since it opened. I was told that I am unable to return anything for an entire year as my business and personal returns are lumped together despite having both my personal and company cards. This decision did not seem motivated on policy since Shu Zhu decided how much I was "allowed" to get back. Extremely disappointed in the way this store is allowed to be run.