#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(602)494-5884

Rental Center

(602)494-5890

Store Hours

Mon-Sat:
5:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12434 N Cave Creek Rd

Phoenix, AZ 85022

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Curbside Pickup with The Home Depot App
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Customer Store Reviews

  • 4.7 out of 642 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (642)
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Showing 1-30 of 642 reviews
Need to restore cashiers
Self Check-Out was empty and three employees standing there, while at the far end of the store are two regular check out registers that are backed up four deep.
by
    • Recommended
    Horrible experience with “Miss. Sharron”
    Rude and disrespectful. Snatched an air filter out of my hand and proceeded to talk to me very hateful. All because I was asking questions about air filters. There are some many people that would love to have her job. She is just such a miserable person. I will not be returning, I will make the extra drive if this is how this place treats people.
    by
      Great customer service
      Please refer to my recent response. Thank you Lisa
      by
        • Recommended
        The Best
        IF YOU WANT THE BEST… BUY FROM THE BEST… Cave Creek #480 12434 N Cave Creek Rd, Phoenix, AZ 85022 IS THE BEST!
        by
          • Recommended
          Service
          Great service and attention
          by
            • Recommended
            Amazing customer service
            Their employees actually want to help
            by
              • Recommended
              Never Give UP
              Jimmy and a few of his fellow employees simply would not give up today until they found the product I was looking for. 5 bottles of blacktop crack filler that showed "in stock" but were nowhere to be found. A fifteen minute search finally revealed them when Jimmy climbed to a top shelf to check for them super stoked about this experience today.
              by
                • Recommended
                Great Service
                I've been shopping this store for years, always get great service and selection.
                by
                  • Recommended
                  Thank you, Braden!!!
                  Asst Mgr Braden made my shopping trip much easier when he saw I was struggling with heavy bags of fertilizer. He is clearly manager material!!! Lex was great too in loading my stuff up.
                  by
                    • Recommended
                    Awesome Customer Service
                    We began a flooring project but ran into some stumbling blocks. Daniel, Erin, Kimberly were instrumental in making this project move forward and work! Much appreciated. Overall, we have found the employees at this store helpful and friendly, offering solutions and suggestions. They want to see HAPPY CUSTOMERS!
                    by
                      • Recommended
                      Horrible store
                      I was in shopping and a manager named Liz was being very rude and unprofessional to customers and employees
                      by
                        1 found this review helpful
                        Rude employees
                        Was not satisfied with the way I was spoken to by a manager for asking an employee a question about a project
                        by
                          1 found this review helpful
                          Great Customer Service
                          The CaveCreek Store has to be one of the most customer friendly Home Depots in the Valley. The store manager Aaron is always there for you. One time I was under a deadline on a project that needed 8 exterior doors. Aaron offered to drive them personally to the site.
                          by
                            • Recommended
                            Hands down, the best service around.
                            We just love this Home Depot because of the outstanding staff. We are there often and always have 2-3 employees ask if they can assist us. The customer service is by far the best of any of the businesses we frequent. Thank you Home Depot. Please keep being the best. We appreciate it!
                            by
                              • Recommended
                              Great Visit
                              I purchased soil and the cashier made it easy so I could just load it in my truck by just bringing one bag in. We could have taken a picture of the bar code which she offered but unfortunately we didn't have our phones this trip.
                              by
                                • Recommended
                                Friendly and considerate staff.
                                Mike helped me out today and he really went above and beyond. Helpful and friendly.
                                by
                                  • Recommended
                                  Friendly and helpful staff
                                  Charise was super sweet and helpful at checkout today, and I appreciate the treat offered to my service animal. Definitely will be back!
                                  by
                                    • Recommended
                                    the worst location in phc
                                    Do not ever get paint at this location its always mixed wrong
                                    by
                                      Kyle and Juanica are heroes
                                      These two Second shift employees carry the show over there. Kyle will go above and beyond to help you find a solution even if the store can’t provide one and Wanica is super patient and understanding at the register and will protect your stuff at all costs if you have to go back and find something else.
                                      by
                                        • Recommended
                                        Multiple problems.
                                        I have consistent problems at home depot, late deliveries, incorrectly picked will-call orders, used and/or defective items in new packaging, and low quality merchandise.
                                        by
                                          Fantastic Service!
                                          The young man came with me, pulled the heavy concrete boards off the shelf for me, wheeled them to check out, two of them opened the closed aisle to facilitate my purchase, both were kind and courteous, and a third wheeled it out to my car and loaded it. Three cheers for perfect customore service! In and out in 10 minutes! Bravo Team!!
                                          by
                                            • Recommended
                                            Great employees
                                            Returns though rare are never a problem
                                            by
                                              • Recommended
                                              Great customer service
                                              Keep an eye out for Shu Zhu, she's the best!
                                              by
                                                • Recommended
                                                Superior customer service
                                                Everyone here pays attention to the needs of the customers and does a flawless job of having those needs met. A huge thank you to all the staff.
                                                by
                                                  Great people and products
                                                  I always enjoy shopping at Home Depot. I am very glad that they are dog friendly so I can bring my dog Lucy inside. She loves to meet the associates and get treats. After we shop inside, she loves to go out in the nursery and smell the plants and meet more friendly associates.
                                                  by
                                                    • Recommended
                                                    Sharon the Cashier Was The Best!
                                                    I came to the store to buy wall shelves. The price on line for that store showed 3 dollars less than what was posted on the shelf in the store. Sharon greeted me when I approached the register, handled the price issue and was most pleasant. Sharon remembered me from a previous transaction and smiled. She was attentive, positive and courteous! Hold on to her!
                                                    by
                                                      • Recommended
                                                      This is my go to Home Improvement store.....
                                                      This Home Depot has the friendliest most helpful employees of any home improvement store I have been to. Always people there to help and they know exactly where everything is! I am so impressed with everyone!
                                                      by
                                                        • Recommended
                                                        Superb plumbing advice!
                                                        Gave us superb, expert advice!
                                                        by
                                                          • Recommended
                                                          Exceptional customer service
                                                          I have been shopping at this location for over 10yrs and never had a bad experience but also have never had an experience that made me want to take the survey or write a review. Today was an exception. My husband and I received phenomenal customer services by the ladies handling the self checkout this morning. They were beyond helpful, friendly and relatable. They worked quickly, while still remaining personable. Zelene in particular helped us the entire transaction ensuring we received the discount we noted from an aisle sign. Not often are employees eager to assist let alone ensure a discount was received.
                                                          by
                                                            • Recommended
                                                            Customer service
                                                            JP who works in lumber is an outstanding individual. He goes above and beyond for the customer.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 642 reviews

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