Reviews for Wages Drive #117

Debbie in 'Appliances' is patient and helpful. She guided me through the process of buying 3 appliances and we targeted searching one 'Qualifying Brand,' since an ad in the store stated that if you purchased 3 appliances of the same qualifying brand, you would save $600 under the headline, "Buy More Save More." I'm adding a picture. Debbie knows her stuff. She's been doing this a long time and is the most patient person I've met in a while. In my case, we stuck to the Frigidaire, which was labeled in the ad as a 'Qualifying' brand. That's the way both Debbie and I saw it as we searched for range, dishwasher and refrigerator. So, all 3 appliances I ordered were from the company 'Frigidaire.' The discount rang up as $400.00. I questioned why. I mean $200 is a fair amount these days when money can be tight for many of us. She didn't know for sure, but did mention that one of the Frigidaire products I was buying was labeled 'Frigidaire Gallery' and that possibly this was considered a different brand. Both made by Frigidaire. She seemed puzzled that this would be the explanation of $400 vs $600 off and checked with the manager on duty. The manager was puzzled as well, but the way these things ring up is set by the Home Depot and not the store, I guess. I considered it a 'splitting of hairs' that was deceptive. Again, not Debbie's fault. She was great and was apologetic about the $200 difference. I'm not sure why a company this big would split hairs like that and I've been going to this location for more than 25 years, Even when I was serving in Iraq, my wife used this store. We've never had an experience where the advertising made us believe one thing and the final price was another. I recommend this store. I recommend sitting down with Debbie if you are looking for appliances. I also recommend HD leadership take a look at what it posts in store. I mean I'm not an expert, but each product I bought was made by a company called Frigidaire. That's the way Debbie and her manager viewed it as I was lining up the appliances I wanted. They both felt awkward about that and maybe Home Depot Leadership should consider the perception of how this looks.

I'm old and went to the store for mulch, pea gravel, and pine bark nuggets. Absolutely no help loading the Carr or my car. No pine bark nuggets on site.

Beware when ordering online with a gift card! They are not the same and be careful if you order online and have it shipped to the store and you use a gift card. If you have to return it the Decatur Ga store on Wages Drive Manager Sheila told me she could Only give me store credit and there was no way to get a gift card. I’m a Pro customer and was told by them that I could get a gift card but Sheila said their computer wasn’t set up that way. If I had ordered online and had it delivered And returned they would have credit give me a gift card. there is competition between online and physical stores. As a customer this shouldn’t make a difference.

Basically all tools behind cages and an attendant that shows up who knows when has to carry the tool with you through check out. Prices are wayyy higher than stuff sold online shipped overnight. The credit card scanners and nearly all broken or work inconsistently. If they aren’t going to have cashiers they should at least invest in good self service tools like tap to pay. Today was my last trip to this store, maybe even home depot in general.

Very impressed that Ms. Aileen went out of her way to help me select a Rigid cordless drill. After she helped me select the best one, I find out she was already checked out and was on her way home when I asked her for her help and opinion. She had spent the next 15 minutes answering my in depth questions. Great employee !

Bridget, Donna, and Rupy are amazing. As a developer time is money and the speed and quality of service I receive from these employees saves me hundreds of dollars on a daily basis to get in and out of Home Depot. I cannot say enough about how grateful I am to have these three in my corner. The most important thing to run a business is to have a strong team. These three people are allies but friends. Thank you all.

I use this store a lot. It's convenient and easy to reach from a number of ways. 78 and Decatur and Emory or Tucker. All nearby. They generally have just what I need and more. Today I got new tune up parts for yard tools. Key details for a busy week. Thanks HD.

nothing more nothing less. sometimes they are friendly, sometimes the associates look tired. Please make sure they are paid well for their work.

I ENJOYED MY VISIT WITH HIM AND HE CHECKED ME OUT WITH ALL MY PURCHASES IN THE KITCHEN/BATH DEPT.

Mr Keith greeted me as I entered Appliance section! He asked what I was looking for and then took me right to it! He even let me pay right in that area. I was in and out in 15 mins!! Rarely I have received such friendly and kind treatment!!

Most of the time HD has products that brought me to the store. If I am unable to locate a product it is difficult and slow to track down an Associate who can either locate the product, to suggest alternatives.

Because JEFF in lumber is the man! He helped me dig up wood scraps for my young son. My son got a personally build toolbox put together by my engineer, woodworking father. I needed to teach him how to drive nails and use screws. He went to GREAT lengths to make sure we had what we needed. I told him any scrap wood. It didn’t matter what. Jeff found a dead board & cut it in 3 pieces for us. JEFF is amazing!!! I never EVER expected such amazing service from an employee as young as Jeff.

ZZ helped my out very sufficiently and was dedicated to help

Zaaz helped me at self check and then offered to carry my purchases to my car, as my arm is broken and in a cast.

Friendly staff ,Great customer service is all I need to spend my money

I have been to Home Depot, Lawrenceville HEY, twice this week looking for items for my Holiday party. They have everything you could possibly want. But the best thing about this experience was the customer service. Harris, in the garden department and JD at the cash register were both very helpful and kind. I had a large dog with me and a broken finger. I could not have made this trip as successful without their help. Harris took the time to walk me back to the lighting department to help me find items that were not near the decorations. He is a very knowledgeable employee. This is my neighborhood Home Depot, the people always make the difference regarding the success of any business. The helpful employees will keep me coming back.

If you're looking for appliances see the PRO at Home Depot , 2295 Lawrenceville HWY, Decatur. ask for Don Carroll, he is the BEST!!

I HAD SO MANY THINGS I NEEDED AND HAD SEVERAL TEAM MEMBERS ASSIST ME WITH FIND WHAT I NEEDED. GREAT TEAMWORK. STORE 0117

Good place, friendly people, most likely has what you need, has a few messes but not an issue at all.

I was very surprised that there was only ONE measuring tape, out of many, that had both English and metric markings. And it was a very small tape at that.

Avoid this store- needed 12 bags of mulch. Susan the nice cashier called for help but no one came. There is no more drive through for multiple bags of soil and mulch. No came when Susan called for help to load the bags in my car. Thank you Susan for trying.

James was an excellent cashier

I always go this store most of the time I got what I wanted

Ordered 2 pallets of bagged mulch & selected date for delivery, only to get a text that HD was rescheduling to another date when I had to work. Yet somehow HD expects me to be at home for their delivery window of 6am-8pm. I selected "No Signature" for the delivery, but was told by texting customer service rep that I have to be present to sign just in case. This is a major inconvenience.

Poorly trained staff selling kitchen appliances. Wasted my time and money and then complained systems are down to prevent them from refunding my money.

For years this store is a filthy disgrace. The pollution in the woods and in the parking area is massive. Many of the employees are apathetic. The music on the P.A. is offensive. Shelves and aisles are a mess. Nobody will come unlock the pine straw trailer. Happens every time. Other Home Depot locations are starkly different and better. This location should be closed permanently, or perhaps made Wholesale trade only; not retail.

Lumber quality was poor- No cashiers open-check out maze not condusive to lumber purchases associate at self check out needs training

I came in on a busy afternoon needing paint and supplies for a client's home renovation and Mr. Keith took over my entire list and handled it all with grace, kindness and efficiency. He was incredibly helpful and knowledgable and went out of his way to make me feel taken care of. Thank you!

The little girl at the pro desk needs to work on her attitude and she needs more training.

NEW SYSTEM FOR MILITARY DISCOUNT "REGISTRATION' DOES NOT WORK !!! PUTS PERSON IN A LOOP AND CAN NOT GET REGISTERED, OR OUT OF LOOP