Reviews for Salem, NH #3480

Store is organized, clean, employees are friendly, and helpful. I had no problem or push back from the employees, and they were quick to assist me.

They employees at this store go above and beyond to help you find what you are looking for. thanks Chasity and Mike!

The employees are always very helpful. The store almost always has what I am looking for if not I order it online and they contact me when it is in. Then I just go to the pick up and I'm in and out in no time.

Great staff -- very friendly and professional

Overall, a real good experience purchasing a Microwave

I had a problem canceling an order. Donna D at the front desk via a phone - took care of everything. She was fablous. She is a great customer advocate! They are lucky to have her.

Great store. Helpful employees. Dana helped us in Paint Dept. Very knowledgeable and helpful. Marla was our cashier who waved us over while waiting in another line. We went to her register so we didn't need to wait. Dana told us about rebate and gave us the form so we purchased all our paint at the same time.

very under staffed, can hardly ever find help if you need it.

Great service when you can get it, but during high volume times it can be tough to get an associate. However when you get one, they tend to bend over backwards to satisfy the customer. Hint, shop at off peak hours and get great service.

Great place to shop. People are knowledgeable and friendly. Store had good stock and is very clean.

Good services and the employees help you on everything

I usually like the garden center, but was disappointed this year.

When I go to big box stores, I always feel overwhelmed. The Salem store was the exception. When I had a question or needed help, I quickly found someone who went above and beyond to make sure I was taken care of. It was a pleasure to work with the designer in the kitchen and flooring section. He was very capable and helpful. I will be back when we have made our final decisions. The prices were great as well. All in all, it was a great shopping day!

Reagan was my cashier in the outside area and handled a constant line of guest 2-3 deep and kept a pleasant friendly attitude. Good to see great customer service in our next generation

Well stocked , clean , convenient

It took me just a few minutes to find the product I was looking for due to the fact of how helpful the associates were. Very friendly!

very helpful staff

Ordered a lumber pick up via phone 48 hours in advance, arrived and order had not been fulfilled, $1400 + down the drain

A GREAT STORE TO BUY ALL MY HOME IMPROVEMENT MATERIAL WITH EXCELLENT CUSTOMER CARE EXPERIENCE AND GREAT IN STOCK INVENTORY, IN A CLEAL AND WELL MANAGED STORE

Great store with friendly, knowledgeable and helpful personal.

Have always received excellent help and information when needed. Associates are always polite and go out of their way to help, usually taking me to the location of the product needed.

I would recommend this store, but they need more staff to help their customers

Salem, NH HD is generally more friendly than those in MA.

The people in this Home Depot have always been knowledgeable and helpful!

The employees were friendly, courteous, and knowledgeable

The staff were friendly. Could use some more employees on the floor to answer questions.

very good

I think it would be helpful if the people working the self checkout were self-aware enough to understand the way things are implied to work via layout. Since there are 4 self-checkout registers with 2 lanes each, it is implied that there are 2 lines, one for each lane of register. This is how it is in any store that has more than one lane of self-checkout. On top of that, the right lane of self checkout appears like it's sharing the lane with register 7, so it's impossible to know who is waiting for what. So for a customer to get into what they perceive is the left lane for the two left self-checkouts, have the cashier stare at them the entire time they are waiting in line, and then take someone else from the right lane of self-checkouts to use the now vacant checkout on the left lane, is quite an annoying and frustrating experience. Cashier: you SAW me standing in the left lane, waiting. You SAW me asking people behind me if they were waiting in line. Not once did you inform me that there was some randomly constructed line that was supposed to be for all four lanes of self-checkout. Instead only after you took physically directed someone else and I asked "oh, is that line for all four registers?" did you say "yes, there's a line." A little clarity would have been nice and saved me the frustration, but you'd rather just stare at me blankly as I wait, assuming I am attempting to cut the line, and passive aggressively do what you perceive as "taking care of" the situation. Good one. Thanks for all your help! On top of that is the usual Home Depot garbage - not enough people in the departments, so there's never anyone around to help. The visit prior to this one I asked a person in the plumbing department for help after walking up and down the aisles for over 20 minutes looking for an item, and he rudely held a finger up to me and said "WAIT A MINUTE". I promptly put all of my things back. Incompetent people at the service desk half of the time. I'll never forget the time I spent almost an hour trying to return an item at the service desk because the woman working there couldn't figure out what was going on. Best course of action for buying things at Home Depot is to check the website first, get the exact in store location before going in, and know EXACTLY what you are looking for before heading in there.

Home Depot Salem, NH always has great customer service. Much better than their competitors and even other HD locations. Lucien is a great employee who pleasantly helps with loading heavy and bulky items with a smile. Only thing wrong is HD doesn't allow you to tip exemplary service so the staff has to turn it down.

I prefer going to the Salem NH Home Depot. The items that I'm looking for are always in stock. The associates are always friendly and available for questions.