Reviews for Midtown #159

I’m so happy about my new stove. It’s an air fryer convection & have 5 burners. It cooks food perfectly & faster .

Rosalyn #301674534 @Customer service/Returns desk. Thank you for my order error return.

Trying to get anyone to help you is difficult. I had to squeeze into the pine straw truck and squeeze out the bales of pine straw I had purchased, it was chain locked and trying to get someone to help unlock the truck was not happening. No cashiers, only the self checkouts were open. No help, no service. No friendly employees. I’m done with Home Depot.

Each time I shop at the Midtown store # 0159 I'm treated like a welcome guest. When I ask where an item is they make sure I find it and when checking out the cashier was extremely helpful. They even asked if I needed help getting the items to my car.

This store is a tightly run ship. Overall, the customer service was great. I bought items to revamp my home for Spring and the consumer experience was top-notch. A knowledgeable and courteous staff along with quality product has now made Home Depot Midtown my go-to for my home improvement needs. A big-shot out to Clarissa, Vanessa and Vincent. The Manager Marquise has also provided great leadership for the awesome shopping experience I had. Keep it up!

We do a lot of shopping at Home Depot over 40,000 in the last month alone they have great offers great deals delivery service they basically work with you credit and financing so for me Home Depot was a plus

Don't ever ask the associates to help you find anything in this store. They always act like they can't be bothered.

The customer at this store is horrible. The employees run and hide to prevent providing assistance to you. HD needs to fix their customer service issue also put their employees through training so that they know what hey are talking about when you ask about a product.

I had a really great CS experience with Ashton. I went in hoping to by cedar to build several raised beds. I was already a bit overwhelmed because I'd been scoping it out in-store and online and couldn't make sense of how anything works with lumber. Ashton helped me get the right product, pick out the best materials, and find other materials on my list. I felt a lot more capable with his help. I'm excited to see how my beds turn out.

Rented a truck only to have it not available when I went to pick it up. Sucky sucky Home Depot only notified me by email 45 minutes before pick up. Needed the truck that day and had help for the move that is no longer available. Poor customer service. Extremely poor rental system. Don’t rent from THD.

I ordered through the processes and then they canceled Part of my order when I need materials for the job The store manager that instructed all the associates to not pick up my calls and if they do to hang up

George, in Millworks is PHENOMENAL!!! He provides great customer service and follows through on his word!!!

Employees seem more Interested in looking at their phones and talking to fellow employees and to offer help to customers.

THE PONCE DE LEÓN STORE IS MORE THAN A RETAIL STORE; ITS AN “ EXCEPTIONAL CUSTOMER CARE EXPERIENCE” IM DISABLED YET THEY TREAT YOU WITH SUCH RESPECT.. AND KNOW WR ARE CAPABLE COMPETENT CITIZENS. MS TAPIA STORE MANAGER, MR DREW IN PAINT, MS MELANIE IN CARPET & FLOORING COUPLED WITH CUSTOMER SERVICE TEAM MR RICK AND MS TIFFANY WHEN YOU WALK IN THE DOOR! WHEN I COUNT MY BLESSINGS I COUNT THIS STORE TWICE

Sore was great. Well stocked and absolutely one of the best I’ve been to

Does anyone else find it nearly impossible to get help in a Hime Depot…anywhere? I ask for help, hear an assistant being paged, but no one ever, ever comes. Maybe shoplifting is a problem in your stores partly because there are so few employees around, so customers with bad intentions see that they can pretty much do anything without being observed. T try

I visited this store on November 1. I had a list from my contractor but was not confident I knew everything on the list. So I went to the pro desk. Luckily for me, the employee that attended to me at that desk was Jonis Walton. She was knowledgeable, patient and friendly. She took the time to make sure I ordered exactly what my contractor had on my list and she also made sure I received all the savings available to me. She made my experience enjoyable and I will be returning to look for her every time I need to make a big purchase at Home Depot.

As 1) my order was filled with a wrong item, 2) I was on Hold for 25 & 47 minutes, respectively, seeking ANY type of "service" 3) a stranger's order was delivered to my door, I give 1 star is for the Store but DARREN in Customer Service, who eventually helped me, a 10, in spite of the correct part malfunctioning, requiring another trip to the dreaded store.

Less than 12 hours notice.

I have been shopping at this location since it opened. The staff is consistently helpful and knowledgeable. When a particular associate cannot answer a question or resolve an issue, they stick with it until resolution

I would like ti write about my store experience with Peter who came to my recue after i walked in all upset and confused. He educated me with the products that I had questions about which was extremely helpful. Peter also introduced me to sign up with Pro which is very efficient and economically helpful. Peter stands behind the integrity with Home Depot's culture and principles. Kudos to Peter!!! Keep doing excellent work💯 I would definitely tell my friends and family to shop at Home Depot

I purchased some yard bags and other cleaning supplies. The store was clean and well stocked and organized. I used self checkout however the front end cashier was very attentive if help was needed. I especially visit this location for their Garden Center which is always great. Staff is always speaks and makes eye contact when walking through the store.

I went to HD to pick up a toilet seat. The item I wanted was on display but no items were visibly in stock. I scanned the barcode to find that there should have been 6 items in stock. A store associate by the name of Mr. Cory noticed that I needed assistance and came to help. He searched for the item and called for a ladder to look further, but unfortunately it was not in stock. He asked me why I wanted that toilet seat in particular. I told him the exact features I needed and that I liked the price of the one I originally picked out. He told me he could price match that item with any similar item. I picked out a different brand that was about $20 more than the item I came for. He gave me his card and wrote a note for the cashier to price match at checkout. After grabbing other items on my list I headed to check out. The cashier Johnathan was very kind and welcoming. He took Mr. Cory’s note and applied the request price. I was very pleased with my visit and felt like a valued customer. I will continue to visit this location for the great customer service from staff.

I tried to place an order for over a month and just couldn’t. Zero team work, no accountability and no empathy for the customer whatsoever

Although I do prefer Home Depot over other stores, I recommend that you avoid this store at all costs. The staff and management at this store spend more time chit chatting and avoiding work then anywhere I've ever been. They promise to call you back or solve your problem and then you never hear from them again. If you call into the store they either leave you on hold or hang-up on you.

Brandon Stewart is a fantastic employee who showed genuine concern and is a wonderful key maker. He was personable, friendly and knowledgeable. He is a true asset to Home Depot.

Bring time and patience as the employees at this location are paid to spend time on cell phones and not assist you with unlocking the power tool section. Bizarre. Even with a manager called over, I was the bad guy for opening the case as it was left unlocked by the inept employees.

GREAT service . You have very professional service

Customer service by niecy was excellent and pleasant

Very satisfied with this store