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Showing 1-30 of 446 reviews
Feb 2, 2020
today was great! there was more than one cashier in the place. I am sure this review will get out...
today was great! there was more than one cashier in the place. I am sure this review will get out because it is positive it is interesting if I complain they get refused for some garbage reason
by
Verified Purchase
Recommended
Jan 26, 2020
Great store, great people.
Great store, great people.
by
Verified Purchase
Recommended
Jan 16, 2020
Emmitt in the electrical department is amazing! He is a great asset to this store! Knowledgeable ...
Emmitt in the electrical department is amazing! He is a great asset to this store! Knowledgeable and friendly
by
Verified Purchase
Recommended
Jan 15, 2020
We came into Home Depot on 12/8/2019 to purchase a new washer and dryer. We were helped by Matt ...
We came into Home Depot on 12/8/2019 to purchase a new washer and dryer. We were helped by Matt in appliances. He helped us choose our washer and dryer and also guided us to a new pan for our new, larger machine. We were adamant that the pan needed installed at delivery to which Matt agreed it would be. OK, fast forward to delivery attempt 1. Delivery people explain they NEVER install pans. Call store and they confirm that. When we said Matt told us it would be done, we were called liars by multiple people who work there including management. OK so no pan but at least they can leave the washer and dryer and we can get someone we know to install the pan. NOPE, faulty washer. Everything goes back. In the time between attempt 1 & 2 Home Depot finally stops calling us liars and sends someone to install the pan. Plumber LEAVES THE BILL TO US. Thanks Home Depot. After fighting over that for another week, Home Depot finally agrees to pay the plumber. Attempt 2 comes and they don't bring everything we purchased. Ok well install the stuff you brought and bring the rest another time. NOT ACCORDING TO HOME DEPOT! If we accepted anything from that order we would not be guaranteed delivery and installation of the rest of the order. Ya know the delivery and installation we paid for 3 weeks earlier. Oh did I not mention we are already beyond Christmas? Well we are and we have no washer and dryer in the house because they took our old stuff on their first visit. Its ok, our 3 children don't need clean clothes anyways. Keep in mind, every time Home Depot or their representatives for delivery show up my wife or I have to take a vacation day from work so we are getting thrilled at this point. After we aren't allowed to keep the 2nd set we move on to attempt 3. This time apparently everything is installed and functioning. WRONG. First load in the washer throws a code. The door locks and we have clothes just marinating in water. Call the delivery people Home Depot sends and they tell us its not their problem. Call Home Depot and its not their problem but we can trouble shoot it. Well my wife and I are both at work and our cleaning company called us to tell us the washer stopped. The store manager, Ted, asks me to have our cleaning lady stop cleaning our house and attempt to trouble shoot it with him. Well I don't pay my cleaning people to trouble shoot washing machines so no she's just gonna clean the house. Ted then offers the first bit of customer service we have received and offers to come inspect the units himself. Thank you Ted for that first visit, it finally felt like someone cared. He spent 2-3 hours trying to trouble shoot the washer with LG (it was an LG appliance, total nightmare). Finally he gives up because it can't be fixed. Ted's visit was attempt 4. After that Ted attempts to get someone there to replace the washer and drying and I guess fix it as well because without warning the next Saturday we have an LG service tech show up to fix the washer. We told Ted to ensure that whoever comes to fix/replace the washer knows that we will need both the main washer and the sidekick washer worked on. My wife has that email still that Ted never responded to so LG comes expecting to fix 1 unit. Apparently it was so badly handled and installed that the entire washer drum with no longer attached to the machine. LG man says its fixed so off he goes. Attempt number 5 was a success! WRONG! On the spin cycle, the washer makes what can only be described as a noise from the worst nightmare you can imagine. My 2 year old and my dog REFUSE to go upstairs due to the unholy noise this machine is making. The sidekick washer then doesn't drain so once again, no working washer. ATTEMPT 6! Happy New Year everyone, its now January and we still don't have functioning laundry equipment we gave Home Depot our money for on December 8th. We decide we don't want this LG unit that no one can seem to get right. Lets get another brand. Home Depot agrees to have it removed and replaced with a different brand. Can't give us our money back yet for the not working units so now Home Depot has almost $6000 of mine and I have nothing to show for it. They bring the new set and basically refuse to do the work because the washer was "too heavy". This is from the people Home Depot said was the "white glove" delivery and installation people. Great job Home Depot! Well now we have cancelled everything. We were provided with barely any basic customer service through this whole process. We live 5 minutes from this store and will never spend money there again. Thank you for making my decision of where to spend my money easier Ted, Matt, and all of Home Depot on Camp Horne Road! Do yourselves a favor and don't use them for anything other than buying basic household items. They will start by either not listening or just telling you something untrue. They will call YOU the liar and they will provide you with a horrible retail and customer service experience.
by
Verified Purchase
1 found this review helpful
Jan 9, 2020
Seem to have too few Associates, The one they have are very good and friendly. The stock on the s...
Seem to have too few Associates, The one they have are very good and friendly. The stock on the shelves seems to be dwindling to just fast moving stuff and they continue to neglect stocking suggested materials that assist in proper installs. I Would buy more water heaters if I were able to get the right materials like;
1/2"sweat X 1/2"sweat X 3/4 female thread "T's"
and
3/4 sweat X 3/4 sweat X 3/4 female thread "T's"
so the expansion tanks can be properly installed
It would also be nice if I could put the proper air charge in the expansion tanks before I leave I can get the water pressure when I check the height and get the materials list.
by
Verified Purchase
Recommended
Jan 6, 2020
I ordered a storm door online, it was the wrong size, I returned it, and the cashier said it woul...
I ordered a storm door online, it was the wrong size, I returned it, and the cashier said it would be easier to issue a gift card since we were purchasing another door. The second door had to also be returned because it was also the wrong size. Now they will only issue a gift card instead of giving my money back. Now I'm out a storm door and have a worthless gift card! My son is a contractor and he can't believe how awful we were treated. He is taking all of his business somewhere else.
by
Dec 29, 2019
Joe, the manager, and Jessie went above and beyond to solve our problem. The hot water heater we...
Joe, the manager, and Jessie went above and beyond to solve our problem. The hot water heater we purchased there a year ago failed. We had no luck dealing with the warranty company. Joe and Jessie spent a lot of time on the phone with the company and didn't give up.
They exceeded our expectations in solving our problem. Thanks to both of them.
by
Verified Purchase
Recommended
Dec 27, 2019
Great Store...Helpful People.
Great Store...Helpful People.
by
Verified Purchase
Recommended
Dec 18, 2019
GOOD STORE, CONVENIENT, MOSTLY VERY HELPFUL EMPLOYEES. FOUND ONE THOUGH, NOT SO FRIENDLY, ACTUAL...
GOOD STORE, CONVENIENT, MOSTLY VERY HELPFUL EMPLOYEES. FOUND ONE THOUGH, NOT SO FRIENDLY, ACTUALLY OFFENSIVE; HE WAS POINTED OUT TO STORE MGR THAT DAY.
BASICALLY IT'S A SOLID PERFORMING STORE, NOTHING TOO NOTABLY BAD OR GOOD. REMEMBER ALL STORES TODAY ARE TRYING TO BE 5 STAR, SO MOSTLY ALL ARE GOOD. FEW TO NONE ARE GREAT.
by
Verified Purchase
Recommended
Dec 14, 2019
Store was clean, organized very well. Always can find what i am looking for. When I need assist...
Store was clean, organized very well. Always can find what i am looking for. When I need assistance I can easily find it. The staff is friendly and helpful! Grateful for this store being so close to my home.
by
Verified Purchase
Recommended
Dec 10, 2019
The selection of Christmas trees was the best in the area.
The selection of Christmas trees was the best in the area.
by
Verified Purchase
Recommended
Dec 10, 2019
RICH IN LIGHTING ! Always goes above and beyond to be helpful and provide info
RICH IN LIGHTING ! Always goes above and beyond to be helpful and provide info
by
Verified Purchase
Recommended
Dec 10, 2019
Best customer service around! If you're working on a paint/stain project, see Cody at the paint ...
Best customer service around! If you're working on a paint/stain project, see Cody at the paint desk. He is by far the best customer service representative I have EVER worked with!
by
Verified Purchase
Recommended
Dec 5, 2019
The paint department was really well run and very helpful to me. It is easy to find an associate...
The paint department was really well run and very helpful to me. It is easy to find an associate to help you and in general the store is clean and well organized.
by
Verified Purchase
Recommended
Dec 1, 2019
they probably have the most complete inventory of all the Home Depots and good people too. Now th...
they probably have the most complete inventory of all the Home Depots and good people too. Now that they are getting rid of cashiers it will suck terribly no matter where we go every time there is an issue at checkout. I wonder howmuch more we pay at the cash register because of theft?
by
Verified Purchase
Recommended
Nov 8, 2019
They LOVE to write on your receipt with a highlighter when you check out. I wish they would stop.
They LOVE to write on your receipt with a highlighter when you check out. I wish they would stop.
by
Verified Purchase
Recommended
Oct 26, 2019
Contractor desk is terrible!
Contractor desk is terrible!
by
Verified Purchase
Oct 26, 2019
I wrote another review not sure why it was rejected, needed to use the self checkout because ther...
I wrote another review not sure why it was rejected, needed to use the self checkout because there were many contractors and one cashier. they need to raise their prices to make up for the theft that takes place at self checkout, so we pay for their irresponsibility
by
1 found this review helpful
Oct 23, 2019
Everyone there was helpful. They got the job done.
Everyone there was helpful. They got the job done.
by
Verified Purchase
Recommended
Oct 14, 2019
We went to this store twice over the weekend and each time was great! The people available to as...
We went to this store twice over the weekend and each time was great! The people available to assist were both, friendly, thorough and efficient and we found pretty much everything we were after. What was not on the floor, an associate was able to help us find on their website and ordered it for us. Plus the store was neat and organized. Great experience overall.
by
Verified Purchase
Recommended
1 found this review helpful
Oct 13, 2019
We receive good service from knowledgeable employees! Thank you!
We receive good service from knowledgeable employees! Thank you!
by
Verified Purchase
Recommended
1 found this review helpful
Oct 13, 2019
Staff was very friendly and polite. Gave us great service. Needed to get item from top shelf wi...
Staff was very friendly and polite. Gave us great service. Needed to get item from top shelf with forklift. Staff helped us in minutes didn't have to wait around. Not only brought our product down but also an extra one for the shelf.
by
Verified Purchase
Recommended
Oct 9, 2019
Every time I come here the associates are always friendly, always greet you and always assist in ...
Every time I come here the associates are always friendly, always greet you and always assist in finding what you need. The store layout, also is easily accessible to everything you need. I think of things I need to do, just so I can go to Home Depot.
by
Verified Purchase
Recommended
Oct 1, 2019
I needed a new dehumidifier for my basement. The gentleman in the front who was working hard, sto...
I needed a new dehumidifier for my basement. The gentleman in the front who was working hard, stopped everything that he was doing to assist me, not only locating the dehumidifiers but asking me the size of my basement to get the right dehumidifier for my space area .
I had a GE on continuous for the past five years and it finally stopped working and they had the updated version with the thread on hose on the side . Even my cashier was extremely friendly and he assisted me with a military discount as well .
THANK YOU!!!
MILITARY SERVICEMEMBER, RETIRED, 21 YEARS...
by
Verified Purchase
Recommended
Sep 30, 2019
Worker Chris in the Blind department was the best. Fantastic employee
Worker Chris in the Blind department was the best. Fantastic employee
by
Verified Purchase
Sep 16, 2019
My daughter and I had a wonderful experience working with Jim Adams on a kitchen layout and desig...
My daughter and I had a wonderful experience working with Jim Adams on a kitchen layout and design. He went above and beyond to make sure everything was perfect and the transaction was flawless. We are extremely happy with our purchase.
by
Verified Purchase
Recommended
Sep 14, 2019
The store employees are very friendly & helpful at the service desk and checkout. The only downsi...
The store employees are very friendly & helpful at the service desk and checkout. The only downside is the Parking lot from dusk to dawn it is way to DARK AND IS IN MUCH NEED OF BETTER LIGHTING!!
by
Verified Purchase
Recommended
Aug 29, 2019
Numerous trips to paint department to match paint. Staff are rude and condescending. Finally got...
Numerous trips to paint department to match paint. Staff are rude and condescending. Finally got the color right and questioned why the dot on can was white (should have been beige). "That's what you wanted" Checked immediately--it was white because the paint wasn't mixed. I mixed it.
I'm tired of being treated like I'm stupid because your staff are incompetent.
by
Verified Purchase
Aug 25, 2019
Clean store. Easy to find product. Plenty of inventory. Great customer service.
Clean store. Easy to find product. Plenty of inventory. Great customer service.
by
Verified Purchase
Recommended
Aug 23, 2019
Paint department staff are not helpful and condescending.
Paint department staff are not helpful and condescending.