Reviews for Wages Drive #117

Debbie in 'Appliances' is patient and helpful. She guided me through the process of buying 3 appliances and we targeted searching one 'Qualifying Brand,' since an ad in the store stated that if you purchased 3 appliances of the same qualifying brand, you would save $600 under the headline, "Buy More Save More." I'm adding a picture. Debbie knows her stuff. She's been doing this a long time and is the most patient person I've met in a while. In my case, we stuck to the Frigidaire, which was labeled in the ad as a 'Qualifying' brand. That's the way both Debbie and I saw it as we searched for range, dishwasher and refrigerator. So, all 3 appliances I ordered were from the company 'Frigidaire.' The discount rang up as $400.00. I questioned why. I mean $200 is a fair amount these days when money can be tight for many of us. She didn't know for sure, but did mention that one of the Frigidaire products I was buying was labeled 'Frigidaire Gallery' and that possibly this was considered a different brand. Both made by Frigidaire. She seemed puzzled that this would be the explanation of $400 vs $600 off and checked with the manager on duty. The manager was puzzled as well, but the way these things ring up is set by the Home Depot and not the store, I guess. I considered it a 'splitting of hairs' that was deceptive. Again, not Debbie's fault. She was great and was apologetic about the $200 difference. I'm not sure why a company this big would split hairs like that and I've been going to this location for more than 25 years, Even when I was serving in Iraq, my wife used this store. We've never had an experience where the advertising made us believe one thing and the final price was another. I recommend this store. I recommend sitting down with Debbie if you are looking for appliances. I also recommend HD leadership take a look at what it posts in store. I mean I'm not an expert, but each product I bought was made by a company called Frigidaire. That's the way Debbie and her manager viewed it as I was lining up the appliances I wanted. They both felt awkward about that and maybe Home Depot Leadership should consider the perception of how this looks.

I'm old and went to the store for mulch, pea gravel, and pine bark nuggets. Absolutely no help loading the Carr or my car. No pine bark nuggets on site.

Beware when ordering online with a gift card! They are not the same and be careful if you order online and have it shipped to the store and you use a gift card. If you have to return it the Decatur Ga store on Wages Drive Manager Sheila told me she could Only give me store credit and there was no way to get a gift card. I’m a Pro customer and was told by them that I could get a gift card but Sheila said their computer wasn’t set up that way. If I had ordered online and had it delivered And returned they would have credit give me a gift card. there is competition between online and physical stores. As a customer this shouldn’t make a difference.

Best way to purchase, big help with the associate called Emile of Lumber

There was a new manager about two years ago, a young man. He was excellent and all the staff attitudes changed drastically. He got transferred, and then the staff attitudes came back and not many people were helpful. Now there must be another new manager because the staff were fantastic. Everyone I spoke to was helpful. People were apparently happy. It is so nice to be able to walk in and get help now. In the past, I have walked around for 28 to 35 minutes seeking out help and could not find any. I even watched staff turn around and go the opposite direction when they can see me looking for them to come help. I sure hope this manager stays.

I tried to return an item that hadn't been opened or used. This is the first time that a refund was refused and no explanation. Just no. Clearly, the computer showed I had purchased the item. I had my credit card but they wouldn't refund. I left the item and expect management to handle this matter.

I bought a washer and dryer and they said I would have it this week. That didn’t happen. I wish I went somewhere else. 2 year I bought a washing dryer and it took a month and half to get it. Please I want to shop With u but tell the truth. It not the employees fault. Get your act together please. Thanks

I ordered online two times other stores cancelled even though thee item was in stock. Hurry for this store!

Several years ago I would have rated this location a negative. The staff was rude and pretend that you weren't in the same aisle as they were if you needed assistance. Over the past couple of months it's improved greatly! The employees seem to be much more engaged with their surroundings. I have had an issue with the app indicating there was inventory and getting to the store and the shelf is empty. I just go to another location instead of trying to find someone to locate it in topstock.

This store is pretty much all self check out, so if you have any out of the normal experience with card readers or coupons…good luck. Cause it seemed that the assistant has absolutely no care for your needs.Also returned a Penske truck rental to this location and the tool rental agents seemed to have the same attitude. They want you to do all the leg work for them as far as dropping trailers in proper over crowded parking lots and finding parking spots for over sized vehicles. Took more than 45 minutes to return a truck and trailer.

I come in here so much that the employees recognize me! Everyone tries to be helpful and they definitely have memorized the store layout. I really enjoy my visits.

Dirty, rude employees, chaotic aisles, and a third-world-level self checkout.

What I purchased was household items, such as. beach, Laundry Detergent and Dish Detergemt.

I shop this location bc it's convenient to where I live. I have been to better physical locations but this one is ok. The associates as a rule are somewhat helpful and as usual some better than others. I'm glad to have a store close to me.

The store associate was doing some inventory, but stopped to help me find the product that I needed. He was very helpful and polite.

This is my go to store for Home Depot. Otherwise I just go to Ace Howe and pay more

Lots of All-Stars here, but it’s always a joy to meet and greet Deaca. Perfect customer experience every time.

I’m always satisfied with any product I buy from Home Depot

I’ve had to stop by this Home Depot because it’s closest to my home & I cannot stand go there. No one offers to help you, you can’t find anyone who works there, & then when you do find a person they are usually rude and unknowledgeable. However, one person named Jimbo was very kind and helpful which is why there are two stars- after he helped us once he unfortunately disappeared and we weren’t able to find anyone else after that.

i have been going to the wages drive home depot for 41 years so i speak form experience. It is not as friendly, helpful and knowledgeable as it used to be. But is probably not moreso than shopping in general.

I had employees come up and ask if I needed help. Emile was incredibly helpful, kind, and insightful. He went above and beyond to help me out when I needed pieces cut close to closing time. I'll be coming back!

While some ARE good the bad far outweigh them in number and intensity.

i came in today to buy some items for a jobsite that i’m at and an associate called joasline was very helpful at the time i was checking out, she was very helpful and had me out of the store in under 2 mins which is very quick to me and that was convenient for me because i was in a rush lol.

Sherika helped match paint, mixed & had ready when I was. Her department was very busy but she didnt let that affect her customer service.

Mr. Keith is the type of employee every HD needs. He is friendly, and knowledgeable and always helpful. He remembers his customers. The folks at the HQ who run the company by the spreadsheet have no clue that he is the reason the company is successful.

Basically all tools behind cages and an attendant that shows up who knows when has to carry the tool with you through check out. Prices are wayyy higher than stuff sold online shipped overnight. The credit card scanners and nearly all broken or work inconsistently. If they aren’t going to have cashiers they should at least invest in good self service tools like tap to pay. Today was my last trip to this store, maybe even home depot in general.

Very impressed that Ms. Aileen went out of her way to help me select a Rigid cordless drill. After she helped me select the best one, I find out she was already checked out and was on her way home when I asked her for her help and opinion. She had spent the next 15 minutes answering my in depth questions. Great employee !

Bridget, Donna, and Rupy are amazing. As a developer time is money and the speed and quality of service I receive from these employees saves me hundreds of dollars on a daily basis to get in and out of Home Depot. I cannot say enough about how grateful I am to have these three in my corner. The most important thing to run a business is to have a strong team. These three people are allies but friends. Thank you all.

I use this store a lot. It's convenient and easy to reach from a number of ways. 78 and Decatur and Emory or Tucker. All nearby. They generally have just what I need and more. Today I got new tune up parts for yard tools. Key details for a busy week. Thanks HD.

nothing more nothing less. sometimes they are friendly, sometimes the associates look tired. Please make sure they are paid well for their work.