Reviews for Coit Rd #6504

We're so glad you are near. We find products we need, we get assistance we need, store is clean and associates are helpful and friendly. Thank you.

Richard in electrical is very helpful. He is there from 6 am- 2 pm.

Awesome customer service to replace defective Ryobi battery charger. I will definitely continue to use this store.

This is the best Home Depot store in the Dallas area. Employees are very helpful. The plumbing employees are very knowledgeable. Goods are well priced.

The store is very clean and organized. Employees are willing to help at all times.

Chris and Toby in Customer Service have completely cemented the fact that I won't visit any other store.

This is our #1 Home Depot to shop for all our household projects as well as for all our business projects. The employees are very helpful, always friendly and know their stuff!

This store displays customer service at its best during all hours of the day. I appreciate the employee at this store who come in each day and puts their best foot and service forward. It makes a big difference to the environment. Thank you!

They need lessons in basic customer service and inventory location.

Gina the assistant manager was awesome. Also Steve in appliances was big help in finding what I needed.

There is nothing worse than having someone ruin your day unexpectedly just like that for no reason I live about a couple of minutes from your competitor but I always drive between 10-15 to your store. I do that for several reasons. I like that there is always someone around in case I have a question. What happened today was the following: I just needed to purchase a small box of nails but I ended up spending over $40. Although I couldn’t find the price on one of the items, I proceeded to the self checkout as usual. I found out at the register that extra item was pricier than what I thought. I looked behind me, I saw 3 female employees chatting at the main standing area. I waved at one of them to help me void that item. Instead of saying for instance “how can I help you”? She shouted “what do you need”? Her unexpected action made me upset to say the least. But I calmly told her I need to void an item. She ignored me for a moment and then took her time before she finally came to my register and asked me sarcastically again what I want. Although her bad manners were not justified, I told her one more time what I needed and gave her that item. I had to wait a while before she slowly voided that item… The thought of leaving occurred to me more than once but then my trip to get the nails would have been wasted. She didn’t even tell me when she finished that I can proceed with the remaining items but I ignored that part. I had to pass by her on the way out, so I mentioned to her that she was rude. She ignored me and turned her back before I finished. I turned around and tried to tell her again, but she walked away from that area. I really don’t understand what’s wrong with her and if she’s like this with everyone or just me, If so, why me? When I tried to look at her name to report her, she hid it and yelled again not to touch her!!! I felt at that point that I need to walk away and just report her. I went to customer service and asked to see the manager. James, the manager arrived a few minutes later and I told him what happened. After I described that employee to him he told me he knew who I was talking about. So I asked for her name, he said Cecilia. I gave him my name, phone number and my email and he said he will talk to her. I didn’t think he took me too seriously, probably because I couldn’t find the right words to describe exactly what happened because I was in shock. Anyway, I told him I am going to complain directly to corporate because I felt offended by someone for no reason, plus she’s less than half my age. She has a very bad attitude and bad manners. She needs to know that she represents Home Depot and everything she does or says reflects on the image of the company she works for. Maybe she expects the customers to help the employees and not the other way around. Or maybe, she felt I interrupted her chatting with her friends. Regardless of the reason, her behavior was unacceptable. I am very upset to say the least and I don’t think I will be going back to that store very soon.

Store was very clean. Every associate was helpful. Steve in the blinds dept was very professional, knowledgeable & patient. Best service I have had in a retail store in YEARS!

As I said this is a really, really Excellent store.. especially, because of Meredith, Jeanette and Robert..it’s all about the people....and they are the reason THIS IS MY STORE!!!! You have the choices of products I need... located where it makes sense. I rarely need help because I know where everything is... but someone is always there if I need them... friendly and caring. The associates know their inventory very well. The store is almost always clean and the people are bright and shiny... ha. This Home Depot is a great place... Thx.

Always found what I was looking for, wish there was assistance though, it could've been easier and faster.

Great store, friendly employees.

No one to help me in while shopping. Limited checkouts open with long lines of shoppers ready to pay.

This store is clean & products are easy to find. The worker at the Garden area are helpful and friendly.

The staff at this store is always courteous, knowledgable and professional. Always a good shopping experience.

Excellent friendly customer service at this HD

This store has great rental options.

A great store to shop in. Helpful folks and lovely flowers and plants. I usually find a bargain every time.

The self check out ask too many questions. The self check out girl needs to learn manners.

Lawn and Garden....Ask for Liz or Doggie. very knowledgeable

The store is full of employees with the highest regard for customer needs. I was able to navigate easily and everything was neatly organized and placed in the sections I shopped, even with more than 50 different tags in 2 feet of space. I didn’t think a Home Depot could be such a great store before starting to shop here on my own. As the first store to be my “home” store, I am beyond impressed by the service and continue to return for as much as possible.

Associates are always very friendly and willing to help with even the smallest and most mundane of tasks. Experienced associates everywhere!

al was good

always nice and helpful here

Helpful employees. Good selection of appliances. Reasonable prices. Conveniently located.

Sandrina is always with the greatest attitude. That’s why I like to come to this store

Very clean and everyone is very helpful